Ringier
Kenya
Job
Title: Customer
Relations Intern
Function
/ Department: Customer Relations
Reporting
to: Customer Relations Executive
Job Purpose Statement: The Customer care Intern provides a high standard customer service support to Ringier customers when contacted via mail, ticket, chat or all the other channels available
Job Purpose Statement: The Customer care Intern provides a high standard customer service support to Ringier customers when contacted via mail, ticket, chat or all the other channels available
- Support
Customer Relations Executives
- Respond
to telephone calls from customers as per the established Customer care
standards criteria
- Resolve
problems efficiently and professionally by applying knowledge and
best practice experience
- Providing
help and advice to customers using your organization’s products or
services
- Communicating
courteously with customers by telephone, email, letter and face to face
- Keeping
accurate records of discussions or correspondence with customers
Skills
and Attributes
- Excellent
interpersonal and professional communication skills
- Able
to prioritise tasks and respond to customer queries in a timely manner
- Proven
skills in a customer facing environment
- Creative
problem solver
- Fast
learning agility in regards to new systems and processes
Key
Relationship: Customer
Relations Executive
How to Apply
How to Apply
The candidates should send their resumes to recruit@ringier.co.ke with the title of the vacancy as the subject of the email.
Any
application that will lack the job vacancy title will not be considered.