Our
Client: The
firm has been established with the vision of building a Pan African network of
Colocation Data Centers.
The
firm will build and operate a state of the art, (Tier 3), vendor and carrier
neutral data centers to serve a broad spectrum of clients - telecom carriers,
ISPs and peering points, IT and cloud providers, content providers and
corporates.
Job
Title: Customer
Implementation Manager
Reporting
To: CEO
Job Purpose: Secure installations and new implementation for customers according to technical customer requirements within service, time and pricing expectations/guidelines.
Job Location: Nairobi
Responsibilities
A. Customer Implementation Management
Task: Ensure efficient implementation of customer requirements and specifications
Job Purpose: Secure installations and new implementation for customers according to technical customer requirements within service, time and pricing expectations/guidelines.
Job Location: Nairobi
Responsibilities
A. Customer Implementation Management
Task: Ensure efficient implementation of customer requirements and specifications
- Defines
customer requirements and translates these into a customer implementation
plan, including timeline and deliverables (BE sheet)
- Provides
technical support during installation, according to customer requirements
- Undertakes
testing and commissioning installations
- Acts
as technical/commercial interface between customer and the company.
- Co-ordinates
CIM team
- Contributes
to operational strategy, together with MD and managers
- Provides
input into power and cooling issues within data centres
- Undertakes
administration for CIM processes
Task: Co-ordinate allocation of third parties
- Procures
and allocates vendors and sub-contractors for installation of new
equipment, based on customer requirements and optimal allocation
- Follows
up on termination requests and settle partner agreements
- Co-ordinates
sub-contractors and vendors
B.
Capacity Planning
- Keeps
up-to-date with data centre developments in terms of capacity planning
- Contributes
to power upgrade projects, new data centre projects and further
development, as required
- Prepares
monthly capacity planning reports for the MD to determine where risks lie
C.
Sales Support
Task: Provide input into sales process
- Provides
technical and pricing input into sales proposals to generate appropriate
offers
- Prepares
planning proposals in relation to technical resources available
- Processes
customer order forms (non-recurring sales)
D.
Technical Support
Task: Act as technical back-up for customers
and engineers
- Acts
as single point of contact for customers and technical and operational
issues during implementation
- Acts
as a second line escalation point for Site Engineers
- Maintains
log sheets and procedures (Nordics)
- Prepare
build-out business cases in accordance with corporate engineering
counterparts
- Provides
24/7 technical support, as required
E.
Other
Task: Ensure resources available
- Purchases
material required for implementation of customer requirements
Qualifications
and Skills:
- Educated
to Bachelor level, preferably in a technical field
- Qualified
electrician certificate would be a distinct advantage
- 4
– 6 years’ experience working in an electro-technical environment within a
large company,
- 3
– 5 years people management experience required
- Experience
in data centres or a similar environment is considered a significant
advantage
- Problem-solving
skills
- Project
management skills
- People
Management skills
- Analytical
- Stress-resilient
- Communication
skills
- Pro-active
- Customer
focus
- Flexible
Application:
Send your CV (in Word format) titled with your Name via email with the Subject Line as “Customer Implementation Manager” to jobs@genesisconsult.net not later than 11 August 2016.
Send your CV (in Word format) titled with your Name via email with the Subject Line as “Customer Implementation Manager” to jobs@genesisconsult.net not later than 11 August 2016.
No
phone calls please.
In your application, please specify:
- Current
Gross Salary with Benefits;
- Expected
Gross Salary with Benefits; and
- Related
Experience justifying your application.