Duma
Works is recruiting an Operations Manager for our client; a retail
supermarket in Nairobi
Job Summary: The Operations Manager is responsible for day to day store operations, including scheduling, training, and supervising employees.
Job Summary: The Operations Manager is responsible for day to day store operations, including scheduling, training, and supervising employees.
List of Responsibilities
- Assist
in the recruiting of, recommend for hire, and train, positive individuals
to become members of the team, ensuring excellent customer service.
- Motivate,
encourage, and challenge store cashiers.
- Promote
and resolve customer complaints, in a timely and professional manner.
- Implement
and enforce established daily operating procedures to ensure store is
clean, adequately stocked, organized, and well kept.
- Ensure
all merchandise is stocked and displays are attractive, priced correctly,
and displayed in a safe manner.
- Maintain
quality brand image standards as pass evaluations.
- Supervise,
and discipline all store employees according to company policy.
- Complete
daily paperwork and computer entry in a timely manner as established by
management.
- Monitor
cash over/short, inventory shrinkage, and drive offs daily.
- Have
the physical ability to perform all duties of a store cashier regularly.
- Understand
all information in the daily reporting of store operations.
- Follow
and enforce all Company Policies and Established Procedures in the store
Operations
- Implement
Monthly promotions, insure all POS advertising/signage is properly posted
at the proper time.
- Communicate
and perform all price change request, mark downs / ups as requested by the
Operations Manager.
- Implement
and enforce all merchandising and vendor policies and procedures.
- Enforce
all Safety and Security Issues and report any and all unsafe conditions.
- Report
and process all employee and/ or customer incidents or accidents following
company procedure.
Requirements
- Experience:
5 years experience in retail, preferably an operations manager from
supermarket chains
- Education:
at least a high school graduate
- Highly
Organized individual
- Preferably
35-40 years old
- Needs
to be able to advice on expansion matters, have a vision of adding more
stores in Nairobi
How to Apply
Applications letters (maximum 2 pages) and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2177”, Your Full name & Phone number e.g. 2177, Barack Obama, 07xxxxxxxxx.
Applications letters (maximum 2 pages) and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2177”, Your Full name & Phone number e.g. 2177, Barack Obama, 07xxxxxxxxx.
If you
don’t follow these instructions, your application will not go through
Deadline for receiving applications: 5th May 2016
N.B. * When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.
Deadline for receiving applications: 5th May 2016
N.B. * When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.
