Our Client is an IT Company currently
recruiting a Customer Service Coordinator.
Position Overview: The role is to provide coordination and administrative support to the Operations department in delivering customer’s solutions on timeframes and within set budgets.
Position Overview: The role is to provide coordination and administrative support to the Operations department in delivering customer’s solutions on timeframes and within set budgets.
The role is responsible for the
placing of equipment orders on behalf of the Operations Manager and the on
time, delivery and accounting for such equipment into the client site.
The role will require the person to
deploy customer projects.
We therefore endeavor to build and
maintain a motivated, capable workforce who are proud to work for our clients
and able to deliver our commercial strategy.
Job Responsibilities
Being the Coordinator, you are Directly Accountable for:
1. Project team
Job Responsibilities
Being the Coordinator, you are Directly Accountable for:
1. Project team
- Coordinate the project team to deliver
projects within time and budget constraints.
- Handover documents and supporting the project
team with day-to-day tasks as appropriate to role.
- Supporting the Product Manager at project
initiation meetings, occasionally these will be offsite.
2. Project communication
- Create/update Network Diagrams, Risk &
Issue logs, Communications plans and Customer
- Cross check project requirements to ensure the
appropriate level of quality assurance has taken place, assist in peer
reviews of others project deliverables
- Interact with customers, project teams and
other internal teams maintaining strong flow of communication.
- Acting as document librarian uploading project
information onto on-line management systems such as our Internal Client
Relationship Management System (CRM) and Microsoft Project Server.
- Support Customer Service Manager with
reporting activities.
3. Managing Call - outs
- Manage the deployment of small call-out
solutions and projects for our internal & external customers
- Manage the customer cancellation of solutions
and components
- Ensure that equipment requirements for
operations & customer projects are approved, ordered and received on
time, in the correct call-out Centers
4. Project efficiency
- Support of “best practices”; make
recommendations to facilitate positive changes to the further development
of project and procurement processes.
- Regular housekeeping of outstanding purchase
orders.
- Manage the backorder management process to
show awareness inventory availability.
- Any other duties required by the Customer
Service Manager or Chief operations Officer.
Organizational Alignment
- Reports to the Operation Manager.
- Dealing with Internal and External customers
to improve business profitability.
- This position may be assigned to support a
Client account relations role.
Academic Qualifications
- Diploma in Business Information Technology /
Telecommunication and Information Technology / Electrical and Electronic
Engineering or a Higher National Diploma in Telecommunication / Electrical
& Electronic Engineering or a Minimum 2 years’ Information technology
Installation industry experience.
- Extensive certification in Project Management
and customer care.
Knowledge Requirements
- Proficiency in Microsoft Visio and Microsoft
Project applications.
- Exposure to Prince2 Project Management Methodologies.
- Information Technology Project management.
Skills Requirements
- Client service and public interaction skills
- Team building
- Analytical and problem solving skills
- Decision making skills
- Effective verbal and listening communications
skills
- Ability to read and write to record pickups
and maintain daily records
- Stress management skills
- Time management skills
Personal Attributes
- Be honest and trustworthy
- Be respectful
- Possess cultural awareness and sensitivity
- Be flexible
- Demonstrate sound work ethics
- Deal with the public in a positive, courteous and respectful manner
If you feel you fit the above role,
please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke