AutoXpress is the leading vendor of
auto parts and accessories in East Africa with a network of 24 branches across
Kenya, Rwanda and Tanzania.
As it expands its network in Kenya, AutoXpress
is seeking to recruit highly motivated, intelligent and hardworking individuals
for the position below:
Retail Customer Service Assistants (Nairobi, Western, Central & Coast)
Function: This is a training position leading to the position
of retail customer service executive.
The person is responsible for
welcoming retail customers (physical as well as telephone), responding to
enquiries, orienting them to the company products and assist in making sales.
Principal Accountabilities
- Familiarize yourself with the company products
and services
- Welcome the customer to the branch (either
physically or over the phone)
- Recommend and select the right product to suit
the customer’s requirements
- Explain the product technical features and
benefits to the customer; you may also have to demonstrate the use and
operation of the product
- Cross sell other products
- Liaise with stores and workshop department for
delivery of products and services
- Ensure that accurate documentation is done and
payment is collected
- Communicate any introduction of new products
and to the customer
Education, Experience and Knowledge
- Diploma in sales and marketing, degree is an
added advantage
- At least 2 years experience in a similar
position in the automotive industry or 3 years work experience in customer
service or marketing
- Knowledge in automotive mechanics is
advantageous
- Computer literacy in MS office
Interested candidates should apply by
emailing a CV and details of current remuneration package to jobs@auxpke.com by
5th of June 2015.
The email subject should clearly indicate the position, region(s) and town(s) being applied for.
Regions & towns are:
- Nairobi
- Western Kenya: Eldoret, Kitale, Kakamega,
Kisumu, Kisii, Kericho, Nakuru & Naivasha
- Central: Thika, Meru, Nyeri & Nanyuki
- Coast: Mombasa, Malindi & Diani