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Client Service Director Job in Nairobi Kenya (200K)

Job Title: Client Service Director
Industry: Advertising
Location: Nairobi
Reporting to: Managing Director
Subordinates: Account Directors, Account Managers, Account Executives

Salary: 200k
Our Client is a leading Trade Marketing firm in East Africa. They offer services to their clients which are designed to maximize sales for brands across retail channels. 

They have a suit of marketing services geared to optimizing a client’s brand, via retail output by giving them a greater control of the point of purchase drivers, putting them on the fast lane to winning market share.
Job Purpose: To drive the Company’s growth in business volume and profitability

Key Responsibilities
  • Achieving set business targets in both volume and profitability through growing billings from existing clients and recruiting new ones
  • Developing, ensuring approval and effectively implementing annual business development plans  in line with the company’s plans
  • Developing a strong departmental team through effective leadership; training and coaching; and evaluation
  • Ensuring compliance (for self and team) with appropriate systems that guarantee efficiency and effectiveness in the agency’s business operations
  • Proactively establishing and growing strong relationships/partnerships with current and potential clients in a manner that promotes the agency’s positioning, policies and values
  • Leading the team in proactively generating business enquiries and briefs
  • Guiding the team in developing suitable proposals that adequately answers clients’ briefs and optimizes the agency’s  competitiveness in pitches
  • Leading the team in ensuring proper preparation for, and presentation of proposals to clients
  • Following up for  proposal approvals  from clients via LPOs and/or contracts
  • Briefing the operations  departments on resources and logistical  support requirements of every client project and ensuring the acquired resources are in line with agency’s standards
  • In liaison with Operations Manager, ensuring proper project management through effective planning, implementation, monitoring & control as well as evaluation
  • Closely monitoring and reviewing the progress of all clients’ projects to ensure that at all times the agency is  in control
  • Preparing and sharing up-to-date work status reports with all relevant stakeholders both internally and externally on a regular basis and in line with agreed on mechanism
  • Regularly reviewing and updating the management on the progress in implementation of business plans and achievement of business objectives
  • Guiding the team in developing and presenting accurate, relevant  and insightful reports to clients for all projects
  • Liaising with accounts department to prepare and send correct invoices to clients for each projects and ensuring timely payments from clients
  • Ensuring that timely client feedback is obtained for all projects through the established client satisfaction survey method 
  • Offering excellent client service through effective communication, feedback, response to requests for service, results delivery, and proper engagement
  • Assist in building a strong agency brand through actively participating in development and implementation of the agency’s marketing strategy
  • Proactively seeking best practice in industry and advising the agency accordingly
  • Attend to any duty as otherwise directed by your supervisor or the Managing Director.
Minimum Qualifications & Requirements
  • Bachelor’s Degree in social sciences
  • Professional qualification in marketing, preferably CIM
  • At least 5 years’ experience in Marketing or brand management from a reputable company.
  • Agency experience in brand activations, field marketing and sales operations particularly in FMCG
  • Research interpretation and translation into trade and consumer insights.
  • Ability to work long hours and to withstand pressure
  • Travelling out the country and out of town
  • Highly creative and innovative
  • Ability to manage crisis
  • Emotional intelligence
  • Proficiency in computers
Personal Attributes
  • Honesty
  • Integrity
  • Reliability
  • Results oriented
  • Problem solving ability
  • Sociability
  • Ability to think on feet
  • Pro-activity and confidence
  • Good personal drive
  • Mature and flexible
  • Attention to detail
  • Resilience
  • Initiative
  • Decisive
  • Leadership
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Client Service Director) to before 22nd May, 2015.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands. 

(Next to Unga House)

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