Office Assistant Job in Nairobi Kenya

Post Title: Office Assistant (IT Service Desk)

Vacancy Announcement No:RBN/004/2015

Grade:
 Service Contract SC3 (G3 equivalent)
 
Duty Station: WFP’s Regional Bureau for East & Central Africa, based in Nairobi
 
Salary: As per UN Service Contract Salary Bands
 

(VA issued on 18 February 2015, closing date 03 March 2015)

This vacancy is open to both male and female candidates. 

Qualified female candidates are particularly encouraged to apply.
 
The World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. 

We are currently seeking to fill the position of Office Assistant (IT Service Desk), in support of the System for Cash Operations (SCOPE) unit, based in Nairobi, Kenya. SCOpe is WFP’s IT system for Cash and Vouchers programmes. 

The SCOPE Service Support (SSS) team based in Nairobi has two key services:

a) Support and 

b) Training to support the implementation of SCOPE globally across all WFP country offices.
 
Duties and Responsibilities: Under the direct supervision of the SCOPE Service Support Manager, the Office Assistant (IT Service Desk) will be responsible for the following tasks:
  • Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. 
  • To assign the priority to the tickets based on Urgency and Impact of the issue;
  • Carry-out Configuration Management to track Configuration Items (CIs) and the dependencies between them, such as but not limited to SCOPE computers, software tools and utilities, POS terminals, and other SCOPE devices;
  • Configuration of SCOPE equipments and test before they are shipped out to the country offices: such as but not limited to SCOPE computers, POS terminals, and other SCOPE devices;
  • Configuration of SCOPE printers and be well versed with printing of SCOPECARD after being taught how;
  • Data cleansing and import of SCOPE beneficiary records;
  • Independent enough to perform tasks by reading end user manuals and reviewing them periodically;
  • Troubleshoot the issues by remote connection to user’s machine under different environments.
  • To troubleshoot, interpret problems and provide technical support for hardware, software, and systems by escalating to support analysts;
  • Perform the activities under the direct supervision of the SSS support lead and undertake additional tasks as required;
Qualifications and Experience
 
Education: Secondary school education, preferably supplemented by technical/diploma in the area of Information Technology or other related field.
 
Experience: 
  • At least two years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. 
  • Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.
Knowledge: 
  • Basic computer skills including keyboard/mouse skills and knowledge of common basic software packages. 
  • Knowledge of commonly used office equipment. 
  • IT proficiency in using office application software; and efficiency in using communication applications
Competencies:
  • Ability to utilize computers;
  • Ability to handle a large volume of work quickly and accurately under time constraints;
  • Ability to maintain accurate and precise records;
  • Ability to draft correspondence and to write and spell correctly;
  • Ability to maintain accurate and precise data;
  • Excellent communication skills to all levels of staff;
  • Courtesy, tact and ability to work effectively with people of different national and cultural backgrounds.
Language: Fluency in both oral and written communication in English essential.
 
Interested individuals meeting the above qualifications are required to submit their applications together with detailed curriculum vitae, copies of education certificates, names and telephone numbers or email addresses of three work referees by e-mail to: wfp.rbnhr@wfp.org quoting the VA no. and the title of the position in the subject line.

Applicants should also complete and submit a Personal History form (P.11) available on the following linkhttp://www.unon.org/docs/P11.doc
 
Deadline for applications: 03 March 2015. 

Only short-listed candidates will be contacted.

If you have any queries relating to this VA please send them to: wfp.rbnhr@wfp.org

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.


Fighting Hunger Worldwide
www.wfp.org