Post Title: Office Assistant (IT Service Desk)
Vacancy Announcement No:RBN/004/2015
Grade: Service Contract SC3 (G3 equivalent)
Grade: Service Contract SC3 (G3 equivalent)
Duty Station: WFP’s
Regional Bureau for East & Central Africa, based in Nairobi
(VA issued on 18 February 2015,
closing date 03 March 2015)
This vacancy is open to both male and
female candidates.
Qualified female candidates are
particularly encouraged to apply.
The World Food Programme (WFP) is the
world’s largest humanitarian agency, fighting hunger worldwide.
We are currently seeking to fill the
position of Office Assistant (IT Service Desk), in support of the System for
Cash Operations (SCOPE) unit, based in Nairobi, Kenya. SCOpe is WFP’s IT system
for Cash and Vouchers programmes.
The SCOPE Service Support (SSS) team
based in Nairobi has two key services:
a) Support and
b) Training to support the
implementation of SCOPE globally across all WFP country offices.
Duties and Responsibilities: Under the direct supervision of the SCOPE Service
Support Manager, the Office Assistant (IT Service Desk) will be responsible for
the following tasks:
- Receive incidents and service requests through
phone, email or any other medium and log them as tickets in the Incident
Management System.
- To assign the priority to the tickets based on
Urgency and Impact of the issue;
- Carry-out Configuration Management to track
Configuration Items (CIs) and the dependencies between them, such as but
not limited to SCOPE computers, software tools and utilities, POS
terminals, and other SCOPE devices;
- Configuration of SCOPE equipments and test
before they are shipped out to the country offices: such as but not
limited to SCOPE computers, POS terminals, and other SCOPE devices;
- Configuration of SCOPE printers and be well
versed with printing of SCOPECARD after being taught how;
- Data cleansing and import of SCOPE beneficiary
records;
- Independent enough to perform tasks by reading
end user manuals and reviewing them periodically;
- Troubleshoot the issues by remote connection
to user’s machine under different environments.
- To troubleshoot, interpret problems and
provide technical support for hardware, software, and systems by
escalating to support analysts;
- Perform the activities under the direct
supervision of the SSS support lead and undertake additional tasks as
required;
Qualifications and Experience
Education: Secondary
school education, preferably supplemented by technical/diploma in the area of
Information Technology or other related field.
Experience:
- At least two years of progressively responsible
job related experience in information technology or telecommunications or
information management, such as, WAN/LAN networking, operating systems,
telephone services, radio unit, web design, registry or similar.
- Some experience in client support, such as, a
Help Desk or User Support Unit, web design team, telephone maintenance
service, e-marketing group, hotline, or similar.
Knowledge:
- Basic computer skills including keyboard/mouse
skills and knowledge of common basic software packages.
- Knowledge of commonly used office
equipment.
- IT proficiency in using office application
software; and efficiency in using communication applications
Competencies:
- Ability to utilize computers;
- Ability to handle a large volume of work
quickly and accurately under time constraints;
- Ability to maintain accurate and precise
records;
- Ability to draft correspondence and to write
and spell correctly;
- Ability to maintain accurate and precise data;
- Excellent communication skills to all levels
of staff;
- Courtesy, tact and ability to work effectively
with people of different national and cultural backgrounds.
Language: Fluency
in both oral and written communication in English essential.
Interested individuals meeting the
above qualifications are required to submit their applications together with
detailed curriculum vitae, copies of education certificates, names and
telephone numbers or email addresses of three work referees by e-mail to:
wfp.rbnhr@wfp.org quoting the VA no. and the title of the position in the
subject line.
Applicants should also complete and submit a Personal History form (P.11) available on the following linkhttp://www.unon.org/docs/P11.doc
Deadline for applications: 03
March 2015.
Only short-listed candidates will be
contacted.
If you have any queries relating to this VA please send them to: wfp.rbnhr@wfp.org
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
Fighting Hunger Worldwide
www.wfp.org