Position: Field Supervisor / Field Coordinator
Location: Nairobi, Meru, Kisumu, Nyeri, Mombasa, Nakuru, Eldoret
Industry: Research
Location: Nairobi, Meru, Kisumu, Nyeri, Mombasa, Nakuru, Eldoret
Industry: Research
Key Responsibilities:
- To recruit, train, supervise, motivate, and
where necessary re-train, sufficient personnel to meet the company’s
survey needs and to allow for interviewer unavailability.
- To train Interviewers to company standards as
per training agenda and manuals.
- All staff reporting to this position
understands the company Code of Conduct, Field Standards and Policies,
including confidentiality and security requirements.
- To liaise with the Field Manager regarding
project queries, feedback, enhancements to ensure all projects are
processed with the agreed specifications and timeframe.
- To ensure all personnel assigned to a project
are fully briefed in terms of the project questionnaire, survey method,
and timelines.
- Any discrepancies in validations, respondent
selection, observations are actioned. This may require re-training,
which must be documented and future work monitored.
- To ensure Field interviewing starts and
finishes on time, is scheduled to meet the despatch schedules and is
carried out within the standard hours of interviewing
- To forward daily or as agreed an update of the
interviews/ quotas completed.
- Ensure Interviewers receive feedback on the
standard of their work and to monitor subsequent work to ensure feedback
issues are resolved.
- To ensure staff welfare, interviewers should
have the opportunity to take their required breaks.
- Ensure timesheets, claims, expenses are
checked, authorised and forwarded for processing.
Key Qualifications
- A sound knowledge of the interviewing process.
- Experience in staff supervision.
- Degree/ Diploma in Market Research or any
related field.
- Must have a minimum of 2 years working
experience in the field
- Well organised and able to meet deadlines.
- Computer literacy and accurate keyboard skills
- Good command of the English and local language
(verbal and written)
To apply, send your CV and cover
letter to cvs@flexi-personnel.com before Monday 16th February, 2015.
Clearly indicate the position applied
for and the minimum salary expectation on the subject line and your location.