Join Jumia, the #1 e-commerce company
in Africa! We strive to be the Kenya’s most customer-centric company where
people can find and discover virtually anything that they want to buy
online.
Vacancy:Operations Support Specialist
The Seller Support team acts as the
primary interface between Jumia and our sellers. The Operations Support
Specialist will be responsible for assisting and retraining low-performing
merchants that are struggling to meet their operational targets.
Roles & Responsibilities:
- Trains marketplace merchants on Jumia’s tools
and best practices at sellers’ offices
- Works from sellers’ offices as an outsourced
resource to coach sellers to be able to follow strict service level
agreements on content production and order preparation
- Helps sellers with sourcing, processing and
uploading product information
- Liaises with other departments such as
Acquisition, Buying, Operations and Production to as required to resolve
sellers’ questions and issues
Qualifications & Experience:
- Diploma in Business/ Operations/ Logistics/
Sales & Marketing
- Experience in logistics or operations highly
desirable
- Great communicator, friendly and approachable
- Good computer skills: ability to quickly learn
new software and tools, excel and photoshop a plus
- Good organisational skills including
prioritising, scheduling, time management
- Highly detail and process oriented, yet
flexible to the inevitable change working for a high-growth online
retailer entails
What you get:
- Competitive salary
- The opportunity to help shape the strategy and
processes of a new department in a fast-growing company
Vacancy: Seller Support Associate
The Seller Support team acts as the
primary interface between Jumia and our sellers. The Seller Support Associate
will be responsible for providing timely and accurate operational support to
merchants selling on the Jumia platform.
Roles &
Responsibilities:
- Acts as the main touch point for sellers via
phone and e-mail, providing prompt and efficient service
- Monitors Sellers’ adherence to strict service
level agreements on fulfillment times, out of stock and return rates,
retraining struggling sellers as needed
- Liaises with other departments such as
Operations, Buying, IT and Finance and escalates issues as required to
resolve sellers’ questions and issues
- Compiles weekly reports to sellers on their performance
with improvement guidelines and monthly internal reports to recommend way
forward with sellers
- Develops internal documentation and public
knowledge center
Qualifications & Experience:
- Previous experience in a customer service role
and fast-paced work environment essential
- Experience in logistics or operations highly
desirable
- Excellent phone demeanor and written
communication skills in English
- Computer skills: You will be using excel and
our own Seller Center platform on a daily basis
- Business savvy: understanding of e-commerce
and retail business
- Highly detail and process oriented, yet
flexible to the inevitable change working for a high-growth online
retailer entails
What you get:
- Competitive salary
- The opportunity to help shape the strategy and
processes of a new department in a fast-growing company
Vacancy: Business Development Associate
As a Business Development Associate,
you will work closely with Jumia’s senior managers to drive the acquisition of
new merchants to Jumia’s Marketplace.
Roles &
Responsibilities:
- Prospect, qualify and close high potential
merchants that deliver competitive selection, pricing and availability
- Identify and own specific verticals to find,
contact and acquire high-valued sellers in each
- Train Sellers in how to use Jumia’s platform
to manage their products and orders
- Follows up with sellers to ensure initial
assortment is placed online in a timely manner
- Acts as the main touchpoint for sellers during
the initial product onboarding phase
Qualifications & Experience:
- Previous experience in a sales role and
fast-paced work environments essential
- Ability to work autonomously, taking
responsibility for achieving business objectives
- Excellent communication and persuasion skills;
confident and approachable
- Good organisational skills including
prioritising, scheduling, time management and meeting deadlines
- Business savvy: understanding of e-commerce
and retail business
What you get:
- Competitive salary and commission
- The opportunity to help shape the strategy and
processes of a new department in a fast-growing company
Vacancy: Buying Operations Associate
The Buying Ops Associate will be
responsible for nurturing new sellers on the platform to increase their
assortment and orders on Jumia while ensuring their accounts adhere to strict
operational targets.
Roles &
Responsibilities:
- Acts as the main touchpoint for sellers
- Manages numerous accounts concurrently and
strategically and develops strong long-term relationships
- Balances ambitious commercial targets with
adherence to strict service level agreements on fulfillment times, out of
stock and return rates, retraining struggling sellers as needed
- Compiles weekly reports to sellers on their
performance with improvement guidelines and monthly internal reports to
recommend way forward with sellers
- Collaborates with other departments such as
Operations, Seller Support, IT and Finance and escalates issues as
required to resolve seller’s questions and issues
- Develops internal documentation and public
knowledge centre
Qualifications & Experience:
- Previous experience in an account management
role and fast-paced work environment essential
- Experience in logistics or operations highly
desirable
- Action oriented with a “can do” attitude
- Computer skills: You will be using excel and
our own Seller Center platform on a daily basis
- Business savvy: understanding of e-commerce
and retail business
- Highly detail and process oriented, yet
flexible to the inevitable change working for a high-growth online
retailer entails
What you get:
- Competitive salary
- The opportunity to help shape the strategy and
processes of a new department in a fast-growing company
Vacancy: Content Writer
Roles & Responsibilities:
- Sourcing, processing and uploading product
information
- Training marketplace merchants in Jumia’s
tools and best practices at Jumia’s and sellers’ offices
- Liaises with other departments such as
Acquisition, Buying, Operations and Production to ensure initial
assortment is put online in a timely manner
- Identify and execute on opportunities to improve
and automate processes
Qualifications & Experience:
- Excellent written English
- Good computer skills: ability to quickly learn
new software and tools, excel and photoshop a plus
- High attention to detail
- Good organisational skills including
prioritising, time management and multi-tasking
- Great communicator, friendly and approachable
What you get:
- Competitive salary and commission package
- The opportunity to help shape the strategy and
processes of a new department in a fast-growing company
Kindly send your CV to joinus-kenya@jumia.com clearly
stating the title of the job on the Subject before 14th Nov 2014.
Only shortlisted candidates will be
contacted.
