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Front Office Manager Job in Kenya

Our Client is a 5 Star Establishment currently looking for a Front Office Manager

The main responsibilities of the selected candidate will be to :

  • Manage day-to-day operations of the front office department which include, frontdesk, concierge, guest relations, executive club and PABX.
  • Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions
  • Ensure guests receive prompt, professional attention and personal recognition
  • Ensure total guest satisfaction in accordance with Brand Standards
  • Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company
  • Analyse guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc
  • Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office
  • Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Serve as “manager on duty” as required including weekends, nights and public holiday

Desired Skills and Experience

The ideal candidate will:
  • Hold a Bachelor’s degree in Hotel Management / Business Administration
  • Have a minimum of 3 years experience in Front Office / Guest Service management experience or an equivalent combination of education and experience
  • Must speak fluent English.  Other languages will be considered an asset
  • Possess excellent communication skills both verbal and written
  • Have a proven track record in managing, leading and developing a team
  • Demonstrate ability to interact with guests, employees and third parties
  • Possess excellent problem solving, reasoning, motivating, organisational and training skills
  • Be discrete and confidential
  • Be able to work in a dynamic environment
  • Be self-motivated, able to work under pressure and adhere to deadlines
  • Portray a professional image commensurate with the values of the Company

 Package: Salary + Housing

If you feel you fit the above role,please send your CV to

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