Customer Service Executive
Industry: High End Real Estate
Location: Nairobi
Salary: Ksh 40,000- 60,000
The main
role for the position is to run an executive front desk and receive
customers/clients
Duties & Responsibilities
- Receives and places telephone calls.
- Receive calls from current and potential clients.
- Respond to clients’ enquiries in a timely and accurate manner on Real Estate products
- Make proactive follow-up and finely find solutions for client enquiries
- Maintaining excellent corporate- client relationship
- Gather recurrent and consistent problems from clients and provide to management for necessary action.
- Continuous development of better customer service skills
- Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
- Support in writing and editing company publicity materials and press releases.
- Telesales functions.
- Handling administrative duties of the company
- Helps in developing overall social media marketing strategies
- Maintain external social media sites and consistently updates and controls content and design
- Meet with clients and understand their needs
Qualifications
- A Bachelors degree in Business/ Administration, Communication, Publications Relations
- At least 2- 3 years experience in customer care/ client service
- Experience in handling high net worth individuals
- Practical Ms Office skills
- Excellent communication abilities
- Excellent presentation, report writing and networking skills
- Organized and attentive to details
- Excellent grooming skills
- Familiar with social media marketing, events, seminars, and promotions
If you meet
the above requirements send your CV only, to vacancies@corporatestaffing.co.ke
indicating the title (Customer Service Executive Ksh 40-60K) on the subject
line before the 12th May, 2014.
We do not
charge for interviews.
Please note
your current salary on your CV.
Only
shortlisted candidates will be contacted.
