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Customer Service Executive Job in Nairobi Kenya (KShs 40K - 60K)

Customer Service Executive

Industry: High End Real Estate

Location: Nairobi

Salary: Ksh 40,000- 60,000

Our client is a high end real estate firm seeking to hire a brilliant and sharp looking Customer Service Executive with experience handling high networth individuals.

The main role for the position is to run an executive front desk and receive customers/clients

Duties & Responsibilities
  • Receives and places telephone calls.
  • Receive calls from current and potential clients.
  • Respond to clients’ enquiries in a timely and accurate manner on Real Estate products
  • Make proactive follow-up and finely find solutions for client enquiries
  • Maintaining excellent corporate- client relationship
  • Gather recurrent and consistent problems from clients and provide to management for necessary action.
  • Continuous development of better customer service skills
  • Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
  • Support in writing and editing company publicity materials and press releases.
  • Telesales functions.
  • Handling administrative duties of the company
  • Helps in developing overall social media marketing strategies
  • Maintain external social media sites and consistently updates and controls content and design
  • Meet with clients and understand their needs

  • A Bachelors degree in Business/ Administration, Communication, Publications Relations
  • At least 2- 3 years experience in customer care/ client service
  • Experience in handling high net worth individuals
  • Practical Ms Office skills
  • Excellent communication abilities
  • Excellent presentation, report writing and networking skills
  • Organized and attentive to details
  • Excellent grooming skills
  • Familiar with social media marketing, events, seminars, and promotions

If you meet the above requirements send your CV only, to indicating the title (Customer Service Executive Ksh 40-60K) on the subject line before the 12th May, 2014.

We do not charge for interviews.

Please note your current salary on your CV.

Only shortlisted candidates will be contacted.

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