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Tours and Travel Manager Job in Kenya

Tours and Travel Manager

Job Description

Duties and responsibilities
  • Development of domestic and international packages by visiting destinations and suggesting interesting travel routes or places of interest.
  • Designing flexible tour packages to meet the needs of different clients and selling them along travel products.
  • Exploring and identifying new business opportunities by promoting and marketing the business, sometimes to new or niche markets.
  • Helping with passport and immigration issues.
  • Communicating a range of information on itineraries, destinations and culture.
  • Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
  • Organizing entry to attractions and transport, such as car hire.
  • Dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently.
  • Making contact in advance with places to stay or visit to check details and arrangements by liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
  • Dealing with customer enquiries and aiming to meet their expectations;
  • Organising and attending tourism events, conferences, workshops, seminars and exhibitions.
  • Developing strategies to hit or exceed sales targets, regardless of the size of the outlet or products offered.
  • Managing budgets and maintaining statistical/financial records and writing reports.
  • Overseeing the smooth, efficient running of the business.
  • Constantly motivating the team to ensure company profitability.
  • Meeting regularly with the staff in order  advise on strategy and finding out about any local issues and future trends and plan how they approach their work
  • Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;
  • Organising incentives, bonus schemes
  • Dealing with disciplinary matters and customer complaints.
Education background
  • Degree/Diploma in tours and Travel Management from a recognized institution
  • Should have more than two years work experience in a similar environment.
  • Good communication and customer care skills.
If qualified, send your application letter and CV to by 22nd July, 2013 clearly indicating ‘Tour and Travel Manager’ on the subject line. 

DO NOT attach any certificates.

Only shortlisted shall be contacted.

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