Job Title: Customer
Relations Management Administrator
Reporting: Chief
Executive Officer
Supervises: Marketing
Manager and Product Managers
Position Overview
Our client is an ICT company that prides itself in delivery of
cost-effective future proof solutions, backed by exemplary customer
service.
The responsibility of this position is the management,
implementation and support of the Customer Relationship Management
system.
The position involves dealing with internal and external
customers to improve business profitability.
The position is responsible for managing departmental
budget.
We endeavor to build and maintain a motivated, capable workforce
who are proud to work for our clients and able to deliver our commercial
strategy.
Job Responsibilities
Job Responsibilities
·
Implement a CRM System for SDS including:
1.
Coordination of software implementation
2.
Checking, testing and implementing changes to software for
relevant users and third parties
3.
Handling all aspects associated with CRM Application
·
Customize, edit and interpret the system on the CRM as per the
company requirements.
·
Develop information and reporting solutions using Crystal
Reports. Train the users how to run these reports.
·
System Administration for the security of users.
·
Monitor data entered onto the CRM system to check for anomalies,
correcting as necessary.
·
Provide efficient and prompt IT Support, providing solutions,
advice and guidance for all users.
·
Refer faults which cannot be rectified to the relevant
internal/external support arrangements.
·
Assist in the development/preparation of statistical information
on a scheduled basis or through individual requests for the CRM.
·
Provide troubleshooting and support on the CRM system for
improving the overall function.
·
Give proper and useful information regarding the proposed
changes to the system.
·
Provide training and assistance to new employees on the CRM
·
Attend regular meetings with users and managers of the CRM.
·
Any other duties commensurate with the grade and responsibility
level of this post.
·
Exercise the responsibilities as defined in the company Safety
Policy in respect of Health and Safety.
Knowledge, Experience and Qualifications
Qualifications Required
Qualifications Required
·
Degree level education or equivalent with experience of people
management.
·
Technical certifications: CISCO, CITRIX, SIEMON would have added
advantage.
·
CIM or equivalent qualification at an advanced level
Essential Skills and Experience
·
Previous experience within the IT and / or Construction
industries is beneficial.
·
Extensive experience in client management.
·
Well developed understanding of marketing and business
development strategy and implementation.
·
Customer Relations Management Administrator Proven strategic
aptitude and ability.
·
Experience of brand building and brand development
·
Demonstration of delivering ROI and strong leadership skills are
a prerequisite.
·
Ability to evaluate and drive change across the business to
translate business requirements into actionable plans and strategies
Work Conditions
·
The holder may be required to work extra hours to meet project
deadlines.
·
Sitting for extended periods of time.
·
Dexterity of hands and fingers to operate a computer keyboard,
mouse, and other devices and objects.
·
Physically able to participate in training sessions,
presentations, and meetings.
·
Some travel may be required for the purpose of meeting with
clients, stakeholders, or off-site personnel/management.
Disclaimer
Candidates who do not meet the minimum requirements stated above
need not apply.
ONLY candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to: philip@dafinaconsultants.com
ONLY candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to: philip@dafinaconsultants.com
On the Subject line clearly indicate “Customer Relations
Management Administrator”.
Deadline for application is 24th May 2013.