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Customer Care Executives Jobs in Kenya

Customer Care Executive (I&L) 

2 Positions
Diversey, now part of Sealed Air, is a leading global provider of cleaning and hygiene solutions, serving customers in the lodging, retail, food service, health care and food and beverage sectors, as well as building service contractors. 

Our products and solutions, sold in 165 countries, make food, drink and facilities safer, more hygienic and more sustainable.

The role:
Reporting to the Business Development Director (I&L), the successful candidate will be responsible for identification and development of business opportunities in the Institutions and Laundry Sector (hotels & lodges, restaurants, educational and health institutions, building service contractors) as well as servicing the existing accounts. 

He will be expected to introduce new products and innovations to customers. 

He/She will visit on an agreed frequency all allocated customers, provide technical support and service. 

He/she will prepare monthly/quarterly reports for all customers and hold regular review meetings.
Job Specification:
  • Service the existing customers
  •  Expand and consolidate the business within existing customers
  •  Prospect for new accounts and convert the accounts held by the competition
  •  Develop a strong relationship with both the operations staff and the decision makers in the key accounts
Qualifications Desired (Skills, Experience and Knowledge)
  • A University degree in Sciences or any other related discipline with a minimum of 3 years relevant experience.
  • Experience handling major accounts in a B to B selling environment will be an added advantage
  • In-depth understanding and experience in Hospitality industry (hotels, lodges, hospitals, institutions) will be a key advantage.
  • He /she must be self driven with a “can do” attitude and passion to achieve results under minimum supervision.
  • Must possess great interpersonal and communication skills
  • Must possess a valid driving license.
A career at Diversey will have you working with top professionals on some of the most trusted brands in the
commercial cleaning and sanitation industry. 

Experience our energy and passion for a cleaner, healthier future by considering a career with us.
Diversey offers a competitive Benefits package.
Diversey is an equal opportunity employer.
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day - time telephone number to the email address below so as to reach us on or before 1st March 2013:
Only shortlisted candidates will be contacted.

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