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Massive Recruitment at I&M Bank Kenya

I&M Bank is looking to recruit competent and highly motivated individuals for the following position:

Ref:  BM/11/2012

Branch Manager

5 Positions

Job Summary:

The ideal candidate will be responsible for both  service and business targets as well as their profitability and growth for the assigned branch in line with the Bank’s strategy.

Key Duties and Responsibilities:

  • Implementing the Bank’s strategy at branch level i.e. growth in customer base with concurrent growth in branch liabilities and assets.
  • Overseeing customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
  • Formulating and implementing branch business plans, forecasts and budgets and ensuring their control and periodic reviews
  • Building, developing and motivating a high performing team.
  • Implementing and monitoring the operational risk management guidelines for the branch.
  • Supporting marketing initiatives and monitoring and provide regular feedback on products performance.
  • Maintaining the look, feel and physical security of the branch premises, staff and customers.
  • Maintaining knowledge of regulatory and legal requirements relevant to the role.
  • Cooperating fully with the Credit Department  in extending and enforcing credit policy
  • Directing all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
  • Administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives.
  • Promoting the sales and service culture through coaching, guidance and staff motivation relationships

Qualifications and Competencies:

  • Be a holder of Bachelor’s degree in a business related field
  • Professional banking qualifications such as AKIB will be added advantage
  • Knowledge of operational policies, procedures and legalities relevant to branch operations
  • At least 5 years’ managerial experience in the banking industry
  • Strong selling, communication and presentation skills
  • Ability to lead teams and deliver business results
  • Proficiency in analysing financial statements
  • Motivated self-starter, comfortable in fast-paced environment
  • Strong leadership, motivation and managerial skills
  • Judgement and decision-making ability

Ref: HAF/11/2012 

Head of Asset Finance 

1 Position

Job Summary:

The job-holder will be expected to drive and grow the Asset Finance business of the Bank, comprising of Vehicle and Equipment financing as well as Insurance Premium Financing.

Key Duties and Responsibilities:

  • Develop and implement a consolidated, clear and documented strategy for business growth of the Asset Finance business of the Bank, delivering superior financial performance and profitability.
  • Set up, lead and manage the performance of the Asset Finance Unit of the Bank comprising of sales, credit and collections.
  • Establish effective sales channels and dealer relationships
  • Establish efficient processes to deliver quick turnaround times for application processing
  • Establish an efficient collections mechanism
  • Coordinate with internal support divisions and branches to deliver sales and service

Minimum Requirements:

  • Bachelor’s degree , MBA preferred
  • At least 10 years experience in handling various facets of Asset Financing, including at least 2 years as Head of unit.
  • Complete awareness and market knowledge of the Asset Finance business
  • Excellent knowledge of bank processes and systems
  • Good credit skills

Personal Attributes & Skills required in undertaking the role

  • Should be an aggressive and inspirational leader, able to develop and performance manage a business
  • Should have good relationship management and sales skills
  • Age – at least 35 years

Ref: A/11/2012

In House Architect

Job Summary:

The job-holder will be expected to design the interiors of all required office premises, branches, ATMs and other installations and coordinate the project execution for the same.

Key Duties and Responsibilities:

Design internal layouts, furniture, fixtures and finishes for new branches, offices, ATMs and other installations as per the quality and security standards of the Bank.

Handle the entire project execution process including tendering, appointment of contractors and suppliers, project planning and execution within approved budgets and timelines.

Minimum Requirements

  • A Bachelor’s degree in Architecure.
  • At least 5 years’ experience with a leading Architectural firm in independently designing and executing large to medium sized interior projects.
  • Creative awareness of modern interior design trends and techniques.
  • Hands on project implementation ability in managing performance of  contractors.
  • Sound technological knowledge in related areas.
  • Good market knowledge of related service providers and suppliers.

Personal Attributes & skills required in undertaking the role:

  • Should be creative and innovative. Should be able to work in a timely and organised manner .
  • Should have excellent problem solving skills in project management.
  • Should be results-oriented, possess the ability to work under pressure and deliver on time.
  • Should have excellent communication & interpersonal skills.
  • Age – at least 28 years.

Ref: BPC/11/2012

Branch Projects Coordinator 

I Position

Job Summary:

The job-holder will be expected to coordinate the setting up of new branches and off-site ATM network for the Bank.

Key Duties and Responsibilities:

  • Identifying suitable locations and premises for new branches and Off-site ATMs.
  • Negotiating with landlords and letting agents and finalising the premises.
  • Obtaining all necessary internal and external approvals.
  • Coordinating with all internal departments to ensure that all resources are ready and available for opening the branches and ATM sites.
  • Coordinating the project implementation process and interacting with all relevant external agencies to ensure timely and cost effective project completion.

Minimum Requirements:

  • Bachelor’s degree .
  • At least 5 years’ experience in setting up branches in leading commercial banks.
  • Knowledge of how banks function and of statutory requirements for establishing branches.
  • Project management skills.
  •  Personal attributes & skills required in undertaking the role:
  • Good market knowledge .
  • Good negotiation skills.
  • Excellent communication skills.
  • Should be results-oriented, possess the ability to work under pressure and deliver on time.
  • Age – at least 30 years.

Ref: CSDM/11/2012

Customer Service Delivery Manager 

1 Position

Job Summary:

The job-holder will be expected to set standards, establish, monitor and manage performance in the customer service delivery of the Bank.

Key Duties and Responsibilities:

  • Develop customer service standards and devise ways to measure and monitor the same.
  • Implement the standards bank wide.
  • Coordinate with other support departments to ensure facilitation of service delivery.
  • Ensure customer service training to relevant staff.
  • Conduct customer service audits.
  • Coordinate the complaint handling process.

Minimum Requirements:

  • Bachelor’s degree.
  • At least 8 years’ experience in handling customer Service at a managerial/supervisory level.
  • Good knowledge of Bank Operations and Audit.
  • Personal attributes & skills required in undertaking the role:
  • Should be able to foster and imbibe excellent service values to all relevant staff.
  • Excellent communication and presentation skills.
  • Leadership Skills.
  • Age – at least 30 years.

Ref: HOABC/11/2012

Head of Alternate Banking Channels 

1 Position

Job Summary

The job-holder will be expected to drive and grow the Alternate Banking Channel businesses of the Bank including Mobile Banking and Internet Banking.

Key Duties and Responsibilities

  • Develop and implement a road-map for innovation and development of the Alternate Banking Channels of the Bank, including Mobile Banking and Internet Banking
  • Develop and Implement new Alternate Banking products and services
  • Manage performance and drive usage of the Alternate Banking Channels of the Bank.

Minimum Requirements

  • Bachelor’s degree , MBA preferred.
  • At least 10 years’ experience in handling Alternate Banking Channels commercial and product development functions of a commercial bank at a senior managerial level.
  • Exposure to developing Mobile and Internet Banking products.
  • Demonstrated hands on experience at Senior Management level on innovation/product development.
  • Sound technological knowledge in related areas.
  • Deep market knowledge and established relations with vendors and other industry functionaries.

Personal Attributes & Skills required in undertaking the role

  • Should be able to identify and fill gaps in the market by developing project proposals to fill in the identified needs.
  • Good Business knowledge and awareness as well as a business development mind
  • Excellent analytical & problem solving skills
  • Leadership Skills to lead teams
  • Proven product development skills
  • A deep and wide understanding of ICT financial delivery systems
  • Should be able to identify and fill gaps in the market by developing project proposals to fill in the identified needs
  • Should display understanding of the latest developments and emerging trends in the market place with regard to banking solutions
  • Ability to formulate project management strategies linked to the Bank’s vision
  • Should be results-oriented, possess the ability to work under pressure and deliver on time
  • Excellent communication & interpersonal skills
  • Age – at least 35 years

Ref: HORM/11/2012

Head of Risk Management

1 Position

Job Summary:

I&M Bank is a significant player in the Kenyan market and across the region having presence in Kenya, Mauritius, Tanzania and Rwanda.  

The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. 

The position will be required to oversee management of all facets of risks in banking across its Kenyan operations and its banking subsidiaries in the East African region.  

The position will be based in Nairobi, Kenya. 

However, the successful candidate will be expected to travel across the region when called upon.

Key Duties and Responsibilities:

  • To ensure institutional adherence to internal and external risk parameters.
  • Responsible for developing the mechanism for identification, monitoring and managing the financial and non-financial risks of the Bank and its subsidiaries / associates in the region by interacting closely with the risk taking units
  • Development of risk appetite, risk policies and risk limits including, but not limited to formulation of an Overall Bank / Group Risk Management Strategy / Framework, Market Risk Management policy based on ALCO guidelines, Operational Risk Policy, Credit Risk Policy, Adjusted ALM Policy and other risk policies in compliance with external and internal rules and regulations
  • To identify, measure, monitor and control all categories of risk and to determine appropriate risk tolerance levels as per established policy.  The purpose is to set in place an efficient, early warning system with regard to risk identification, measurement and control.
  • To oversee Credit Function and all aspects relating to management of credit risk and administration including critical examination of large value credit proposals and highlight risks before approvals are granted.
  • To oversee the functioning of the Legal Department and ensure it is managed in an efficient and effective manner
  • Monitor and report on a monthly basis the portfolio exposure and risk concentrations.
  • Provide an independent analysis of Risks.
  • Develop & maintain risk reporting systems
  • Develop & maintain Risk quantification methods
  • Assist Top Management and Board in understanding the risk, its measurement, and control methodology
  • Reviewing all policies, strategies, plans & procedure manuals from the Risk perspective
  • Creating awareness on Risk Management across the Bank and the Group at all levels
  • Prepare reports for the Board on the Bank’s risk profile and changes therein
  • Identify and adopt global best practices
  • Review of all policy documents and manuals and ensuring that these are updated and reviewed at least, annually.
  • Actively participate in Assets and Liabilities Committee (ALCO) of the Bank and provide critical inputs.
  • Ensuring in depth appraisal of credit proposals, post sanction monitoring of advances portfolio, monitoring of non-performing advances through NPA Committee and legal department, policies and procedures, risk assessment etc.

Minimum Requirements:

  • At least 15 years all around and hands on experience in Banking under different areas / functions such as Risk, Operations, Treasury, Credit, Finance, Audit with at least a min. of 3 years in Risk. 
  • Sound understanding of Enterprise Risk Management principles
  • Good communication skills
  • Self-initiator and good motivator
  • Ability to work with all levels of management and across business units and departments
  • Keen and effective team player
  • Strong problem solving and analytical skills
  • Knowledge of Basel II and III
  • At least 5 years’ experience in risk modeling
  • Good understanding of financial instruments
  • Good working knowledge of computer programmes

Ref: MRM/11/2012

Market Risk Manager 

1 Position

Job Summary:

Advises the ALCO and senior management on the Bank’s Market Risk Management objectives and direction. 

Advises  risk mitigating strategies for market risk; monitors and reports Market Risk.

Duties and Responsibilities:

Identifying risks
  • Provides an independent view regarding Market Risk.
  • Provides insight in the existing risk profile and evaluates the impact of business proposals on the risk profile compared to the defined appetite
  • Proposes policies in compliance with external and internal rules and regulations
Measure Risk
  • Develops market risk models and/or integrate new products in the models.
  • Quantifies and analyses all significant market risks within a Value-at-Risk and Earnings-at-Risk environment
  • Validates risk models
  • Verifies the integrity of market data
  • Conducts stress testing and back testing
  • Works with business units to establish, maintain and improve risk management capabilities
  • Conducts risk management education
ALCO support
  • Advises the ALCO to establish and communicate the Bank’s Market Risk Management objectives and direction
  • Advises risk mitigating strategies for market risk and monitors this risk
  • Implements and provides appropriate risk reporting to the ALCO
Risk Monitoring
  • Risk rating of various sectors and institutions the Bank is exposed to.
  • Calculates impact of limits violations
  • Monitors the market  risk profile of the bank on a daily basis
  • Advises on remedial actions in case of limit violations
Personal Skills and attributes:
  • High problem solving motivation in complex matters
  • Eye for detail and accuracy
  • Strong analytical skills
  • Good interpersonal communication skills
  • Team player
  • Critical thinking and driven
  • Assertive
Qualification and Experience:
  • Master’s degree in Finance, Mathematics/Statistics, Econometrics, Actuarial or equivalent, with emphasis on statistics.
  • At least 3 years’ experience in risk modelling
  • At least 3 years’ experience in financial instruments
  • Computer literate (Excel, VBA, C++)

Ref:  DBM/11/2012 

Diaspora Banking Manager 

1 Position
Job Summary:

The job holder will be responsible for devising strategy and executing all required actions for setting up and managing performance of Diaspora Banking Services of the Bank. 

This will be a leadership role that will require strategic thinking, market knowledge and execution capabilities to build up and run the business.

Key Duties and Responsibilities:
  • Strategising the positioning, product/service offering range and marketing of the Bank’s Diaspora Banking Services
  • Operationally setting up the product/service offering delivery including tie-ups with external service providers as required
  • Gradually building up the business team
  • Planning and execution of the marketing strategy including devising the communication strategy, setting up distribution arrangements internationally, participation in overseas activations etc.
  • Setting up and managing the Diaspora servicing team
Personal Skills/Attributes:
  • Leadership skills with good interpersonal skills
  • Smart, articulate, intelligent with attractive personality and impeccable communications skills
  • Ability to make decisions
Qualifications and Experience:
  • Graduate, MBA preferred
  • Exposure to Diaspora Marketing in overseas locations preferable
  • Experience in banking,  product development and management preferred
  • Good  coordination, marketing & communication skills
  • At least 7 years’ experience in a marketing and servicing function in a leading Commercial Bank  of which at least 4 years  should be in  managing the Diaspora Banking Services .  
  • Only candidates currently working in a similar function in a Commercial Bank should apply. 
  • Persons handling restricted functions within a Diaspora Banking Unit need not apply as the position requires an overall business manager with complete awareness and experience of the whole business including products, marketing and servicing.
  • Above 30 years of age

Ref: NA/11/2012

Network Administrator 

1 Position

 Job Summary

The job-holder will be expected to manage and support the Bank’s Network Infrastructure and Services. The Network Infrastructure & Services will include Data, Voice and Security. 

This is an Administrator level position and the role has to work as a part of Data Centre Management & Support Team.

Key Duties and Responsibilities:
  • Work as part of Data Centre Management & Support Team providing 24×7 management & operational support,
  • Ensure to deliver Quality Services in regards to network availability, controls and performance,
  • Be responsible for uptime of Network Infrastructure and Services and SLA management,
  • Participate in planning, designing and execution processes for Network Infrastructure and Service deliveries, configurations, monitoring and administration,
  • Manage and administer the Bank’s Network Infrastructure and Services like LAN / WAN, Routers, Switches, Firewalls, IPS/IDS, VLANs, MPLS, VPN, Proxy, NAT, NTP, DNS, IPSEC, Access List, etc.
  • Be responsible for the network & security infrastructure – upkeep, operations, maintenance, and security upgrade and disaster recovery as per Bank’s policies, processes and approved designs,
  • Ensure backup of configurations, network applications and databases as per Bank’s policies and procedures,
  • Maintain, update, communicate and archive design / procedure / process documents,
  • Provide performance analysis of Network Infrastructure and Services and provide recommendations for improving performance. Work with other administrators on review of entire environment and executing initiative to reduce failures, defects and improving overall performance,
  • Resolve all assigned requests (Incident, Service and Change requests). Provide troubleshooting for assigned level, OS upgrades, capacity planning,
  • Contribute to build a technical knowledge base over a period of time that helps in quick learning and knowledge sharing,
  • Communicate with users, service providers, peers and management regarding network administration issues.
Minimum Requirements:

- Strong understanding for networking infrastructure, applications, services, standards and best practises,

- Strong understanding of below mentioned technology, protocols and solutions:
  • Network topologies
  • Routing protocols like OSPF, EIGRP, BGP
  • Spanning Tree Protocol and VTP
  • SAN concepts like Zoning, multi-pathing, etc.
  • Spanning and monitoring solutions
  • Port Channel technologies
- Ability to work collaboratively with administrators, service providers and users to support deadlines.

- Ability to handle multiple tasks concurrently with competing deadlines,

- Aptitude for troubleshooting and resolving issues even in unfamiliar environment,

- Demonstrated ability to perform well in dynamic environment,

- Shall have good analytical, problem solving, communication & customer handling skills,

- Excellent oral and written communication skills including documentations,

- Ability to work a 24×7 on-call rotation schedule,

- Ability to follow documented daily procedures and policies, monitoring tools and response guidelines, escalation and notification processes.

Education and Experience
  • Degree / Diploma in Computers / Information Technology,
  • CCNP and other such certifications,
  • A minimum of 2-3 years of experience in handling multiple, complex technical projects. The completed projects shall be considered for experience purpose.
  • Working experience on Cisco and HP environment shall be preferred.

Ref: AO/07/2012

Authorization Officer

(1 Position)

 Job Summary:

To reduce card risk of fraud and misuse and to ensure that services being offered to card holders within authorization unit are efficient, prompt and courteous so as to maintain customer’s goodwill and excellent image of the bank by observing the banks Policies, Procedures and Controls.

Key Duties and Responsibilities:
  • Providing support for the prepaid card clients:
  1. Confirming client reloads.
  2. Following up on client issues regarding transactions.
  3. Ensuring exchange rates are uploaded in the prepaid card system.
  • Card collections – calling credit cardholders whose card accounts are overdue within 30 – 90days of their credit facility and requesting them to make payment for continuity of the service.
  • Informing card holders of unsuccessful auto-debits on their accounts and acquiring new dates for the same to be effected.
  • For monitoring all credit/debit card transactions real time and confirming all suspicious card transactions within the stipulated time limit in the fraud monitoring manual.
  • Confirmation of all suspicious card transactions within the stipulated time limit as per the fraud monitoring manual.
  • Blocking all cards involved in fraudulent activities immediately and ensure that necessary communication is received from the client confirming the misuse of their card.
  • Reporting all fraudulent activity to the team leader and head of credit & risk immediately for appropriate action to be taken .
  • Monitoring Card holders’ complaints received at Call Centre  closely in order to take prompt action and institute corrective measures and appropriate feedback provided where necessary.
  • Ensuring that all Cards reported lost/stolen are promptly blocked and a written confirmation of the loss is obtained before a replacement card is issued.
  • Forwarding information to the Card Centre for processing.
  • Giving customers information regarding how to apply for Credit Cards.
  • Performing manual authorisation duties for our clients.
  • Provide support to the prepaid card clients:
  1. Confirming client reloads.
  2. Following up on client issues regarding transactions.
  3. Ensuring exchange rates are uploaded in the prepaid card system.
  4. Cross-selling bank products – telemarketing.
Minimum Requirements:
  • Good business communication (written and verbal) skills.
  • Must have good time management skills.
  • Should have good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
  • Proficiency in the use of computers – MS office, relevant banking software.
  • Good problem solving and analytical skills.
  • Good judgement and decision-making skill.
  • One year continuous working at officer level in a financial institution preferably a bank with familiarity to the call centre function.
  • Business related degree holder from a recognized University.
  • Banking qualifications desirable.
If you believe you meet the above requirements, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees. 

Your application should reach the below address on or before 8th December, 2012. 

Please quote reference number followed by the position applied for in the application

The Human Resources Manager
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, 

Or email:

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

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