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L1 Application – Tanzania Job

L1 Application – Tanzania

Job Description


  • Working knowledge of Trouble Tickets System
  • Receive and log calls and giving them a trouble ticket
  • Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat)
  • Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
  • VB .NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules)
  • Initial trouble shooting skills for applications /Interfaces /DBs (Oracle)
  • Carry out routine Ops activities & checklists
  • Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
  • Awareness of VAS Services/Application
  • Knowledge of GSM,SS7
Behavioral /General
  • Team player
  • Retain ownership of customer issues until resolved, escalated or accepted by another individual
  • Display an enthusiasm and willingness to learn.
  • Work together with other with local technical groups in order to resolve customer issues effectively
  • Good interpersonal and spoken and written English skills
  • Actively participates in team discussions and activities
  • Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process
  • Should have a Degree /Diploma in Telecommunications or Computer sciences.
Interested candidates should send their Applications and CV’s only to not later than Tuesday the 27th of November 2012. 
State clearly on the subject of your email - L1 APPLICATION – TANZANIA

NB: Applications with Certificate and other attachments will be disqualified.

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