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L1 Application – Tanzania Job


L1 Application – Tanzania

Job Description

Functional/Technical

  • Working knowledge of Trouble Tickets System
  • Receive and log calls and giving them a trouble ticket
  • Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat)
  • Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
  • VB .NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules)
  • Initial trouble shooting skills for applications /Interfaces /DBs (Oracle)
  • Carry out routine Ops activities & checklists
  • Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
  • Awareness of VAS Services/Application
  • Knowledge of GSM,SS7
Behavioral /General
  • Team player
  • Retain ownership of customer issues until resolved, escalated or accepted by another individual
  • Display an enthusiasm and willingness to learn.
  • Work together with other with local technical groups in order to resolve customer issues effectively
  • Good interpersonal and spoken and written English skills
  • Actively participates in team discussions and activities
  • Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process
  • Should have a Degree /Diploma in Telecommunications or Computer sciences.
Interested candidates should send their Applications and CV’s only to recruit@idp-ea.com not later than Tuesday the 27th of November 2012. 
State clearly on the subject of your email - L1 APPLICATION – TANZANIA

NB: Applications with Certificate and other attachments will be disqualified.

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