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Customer Service Coordinators Jobs in Kenya


Customer Service Coordinators  

3 Positions

2 – 3 years experience
 

Knowledge of IT a must

Organizational Alignment
 
Reports to the Customer Service Manager.

Dealing with Internal and External customers to improve business profitability.

This position may be assigned to support a Client account relations role.
 
Qualifications

Academic Qualifications
·                     Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering or a Minimum 2 years’ Information technology Installation industry experience.
·                     Extensive certification in Project Management and customer care.
Knowledge Requirements
·                     Proficiency in Microsoft Visio and Microsoft Project applications.
·                     Exposure to Prince2 Project Management Methodologies.
·                     Information Technology Project management.
Skills Requirements
·                     Client service and public interaction skills
·                     Team building
·                     Analytical and problem solving skills
·                     Decision making skills
·                     Effective verbal and listening communications skills
·                     Ability to read and write to record pickups and maintain daily records
·                     Stress management skills
·                     Time management skills
Personal Attributes
·                     Be honest and trustworthy
·                     Be respectful
·                     Possess cultural awareness and sensitivity
·                     Be flexible
·                     Demonstrate sound work ethics
·                     Deal with the public in a positive, courteous and respectful manner
All applications to careersinafrika@gmail.com

Closing date is 23rd August 2012

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