Customer Service Coordinators
3 Positions
2 – 3 years experience
Knowledge of IT a must
Organizational Alignment
Organizational Alignment
Reports to the Customer Service Manager.
Dealing with Internal and External customers to improve business profitability.
This position may be assigned to support a Client account relations role.
Dealing with Internal and External customers to improve business profitability.
This position may be assigned to support a Client account relations role.
Qualifications
Academic Qualifications
·
Diploma in Business Information Technology / Telecommunication
and Information Technology / Electrical and Electronic Engineering or a Higher
National Diploma in Telecommunication / Electrical & Electronic Engineering
or a Minimum 2 years’ Information technology Installation industry experience.
·
Extensive certification in Project Management and customer care.
Knowledge Requirements
·
Proficiency in Microsoft Visio and Microsoft Project
applications.
·
Exposure to Prince2 Project Management Methodologies.
·
Information Technology Project management.
Skills Requirements
·
Client service and public interaction skills
·
Team building
·
Analytical and problem solving skills
·
Decision making skills
·
Effective verbal and listening communications skills
·
Ability to read and write to record pickups and maintain daily
records
·
Stress management skills
·
Time management skills
Personal Attributes
·
Be honest and trustworthy
·
Be respectful
·
Possess cultural awareness and sensitivity
·
Be flexible
·
Demonstrate sound work ethics
·
Deal with the public in a positive, courteous and respectful
manner
All applications to careersinafrika@gmail.com
Closing date is 23rd August 2012
Closing date is 23rd August 2012
