Job Title: Help Desk
Executive
Location: Nairobi
Company Profile
Our client is a well established firm that deals in selling of computer hardware and software.
Role Summary:
To provide user support and customer service on company supported computer applications and platforms.
To troubleshoot problems and advise on the appropriate action and solution.Location: Nairobi
Company Profile
Our client is a well established firm that deals in selling of computer hardware and software.
Role Summary:
To provide user support and customer service on company supported computer applications and platforms.
Main Responsibilities
- Booking
in repair and maintenance jobs from clients.
- Forward
technical support issues that cannot be addressed by helpdesk to the
appropriate technician
- Make
follow up calls to clients to inform them on the status of their machines
- Making
follow up calls to warranty centers to get updates on machines at the
warranty center
- Coordinate
timely repair of pc computer equipment with the technician
- Perform
minor hardware repair for pc computer equipment
- Identify,
diagnose and resolve minor problems
- Follow
up with the technicians working on clients machine
- Invoicing
clients for jobs done
- Installing
computers programs and software for clients
- Troubleshooting
computer hardware and software issues before booking in jobs
- Providing
good customer service to clients, phone calls and e-mail
- Document
and communicate all issues regarding breakdowns and their resolution.
Require Qualifications and Experience
- 3
years minimum experience in a similar position.
- Relevant
Degree or diploma in Customer Service
- Good
communication and documentation skills
Kindly also mention your current/ last salary and benefits.
Only shortlisted candidates will be contacted.
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