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Help Desk Executive Job in Nairobi Kenya

Job Title: Help Desk Executive


Company Profile

Our client is a well established firm that deals in selling of computer hardware and software.

Role Summary:

To provide user support and customer service on company supported computer applications and platforms.

To troubleshoot problems and advise on the appropriate action and solution.

Main Responsibilities
  • Booking in repair and maintenance jobs from clients.
  • Forward technical support issues that cannot be addressed by helpdesk to the appropriate technician
  • Make follow up calls to clients to inform them on the status of their machines
  • Making follow up calls to warranty centers to get updates on machines at the warranty center
  • Coordinate timely repair of pc computer equipment with the technician
  • Perform minor hardware repair for pc computer equipment
  • Identify, diagnose and resolve minor problems
  • Follow up with the technicians working on clients machine
  • Invoicing clients for jobs done
  • Installing computers programs and software for clients
  • Troubleshooting computer hardware and software issues before booking in jobs
  • Providing good customer service to clients, phone calls and e-mail
  • Document and communicate all issues regarding breakdowns and their resolution.
Require Qualifications and Experience
  • 3 years minimum experience in a similar position.
  • Relevant Degree or diploma in Customer Service
  • Good communication and documentation skills
To apply for this position send your CV to quoting the position in the subject line. 

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted.

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