Private Safaris (E.A) Ltd is a subsidiary of Kuoni travel group. It is one of the leading and most reliable Destination Management Company in East Africa.
With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.
To strengthen our team, we are now seeking qualified persons to fill the following positions:
Customer Service Representative
Place of Employment: Nairobi, Kenya
Job Summary: Maintain a good image of the company by ensuring smooth customer service and excellent relations with all guests and suppliers.With over 50’000 guests per year and its own fleet of buses and Safari vehicles, Private Safaris (E.A) Ltd leads the way in standards within Eastern Africa.
To strengthen our team, we are now seeking qualified persons to fill the following positions:
Customer Service Representative
Place of Employment: Nairobi, Kenya
Main Tasks and Responsibilities will include:
- Meeting and seeing off all arriving clients from/to their flights and safaris.
- Preparing personalized welcome/departure information for the guest.
- Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
- Ensuring all the hotels have the correct rooming lists for arriving guests.
- Proposing and selling excursions to the clients to enhance the quality of their holiday.
- Reconfirming all clients' flights.
- Preparation of weekly reports to the supervisor.
- Updating the office on any new developments in hotels or the airport.
- Handle lost /damaged luggage effectively.
- Ensure quality control by inspecting vehicles before the guests embark.
Minimum Job Specification:
- Diploma in Tour Operations/Customer Care.
- Excellent Knowledge of both written and spoken Italian and/or German language.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Strong decision making and problem solving abilities.
- Strong detail orientation and excellent communication/listening skills.
- Willingness to work within a flexible schedule.
- Highly developed sense of integrity and commitment to customer satisfaction.
- 3 years of experience in customer service in the tourism industry.
Contact:
KDM Africa
Lillian Omolo
Private Safaris (E.A.) Ltd
Kuoni Destination Management
Mobil Plaza, 2nd Floor
P.O. Box 16913 , 00620
Muthaiga ,Nairobi
Nairobi
D: +254 ( 0 ) 20 360 7000
F: +254 ( 0 ) 20 360 7444
Please apply here
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