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Retail Sales Manager Job in Kenya - Authorized Safaricom Dealer

Reporting to the Managing Director, the incumbent will be responsible for:

  • Identify our customer needs – to ensure the customer requirements
  • Analyze the trends.
  • Plan – set the targets for each branch & ensure they are met & exceeded
  • Organizing – organize the branches by ensuring no stocks outs, consistency in re-order levels.
  • Directing – Monitoring - Controlling

  • To ensure consistency in customer ‘delight’.
  • Build the ‘capacity’ of the sales team to resolve emerging customer concerns.
  • Provide an ‘environment’ in which customer complaints can be solved progressive & they serve as the bench marks for future reference.
  • To ‘facilitate’ implementation of CRM practices.
  • Ensure all branches are adequately staffed with committed people.
  • Recommend areas of staff developments & follow up on implementation to HR.
  • Agree individual targets with specific key staff.
  • To ensure performance reviews & appraisals are conducted accordingly.
  • Ensure staff are consistently motivated & have a positive attitude towards work.
  • To monitor & control allocated work schedules.
  • To create awareness of our products & services
  • Market research & reports periodically – have a system of data capture
  • To develop a marketing function
  • Analyze the data and provide management reports regarding sales.
  • To verify & confirm the daily service revenue reports.
  • To recommend quarterly sales target in line with the corporate goals.
  • Degree in Marketing or similar from a recognized university
  • Minimum 5 years of professional experience
Knowledge, Skills, Competencies:
  • Demonstrated ability to influence people at a variety of levels internally and externally.
  • Strong analytical and conceptual skills.
  • Excellent interpersonal, negotiating, and marketing skills to work with customers, senior management, and external personnel on significant matters, often requiring coordinated activity across organizational lines.
NB: Staff working currently with Safaricom/its dealer are not eligible.

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