Operations Manager E.A Job in Kenya

Job Title: Operations Manager E.A

Hiring Organization: Corporate Staffing
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full Time
Salary: KES
Date Posted: 05/31/2024

Gross Salary: Kshs 400-500K,
Reporting to: MD (AME)

Our client is a Multinational hospitality company who are looking to hire an Operations Manager who will grow, manage, develop and enhance the company store network while also supporting and servicing the franchise network.

Key Responsibilities

Responsible for supporting the implementation of all National, Regional and Locality marketing activities (menu launches, new product launches, promotions)

Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability

Satisfactorily manage customer queries and expectations

Host, co-ordinate and attend national franchisee meetings and strategic alliance partner meetings.

Drive and support the New Store development plans and successful implementation of revamps

Manage and maintain strong relationships with the brands key strategic alliance partners

Implement, manage, and develop strong relationships with delivery aggregators while entrenching own delivery ecosystem

Manage company stores to achieve brand leading standards and meet financial KPI’s

Achievement of monthly/annual profitability targets

Developing and tracking key KPIs for company owned restaurants

Effective cost management at company stores and franchising level.

Debtors’ management in conjunction with finance and legal teams

Creditors/supplier payment management in conjunction with finance team

Responsible for ensuring regulatory compliance and risk management

Income statement reporting and management in conjunction with Finance team

Weekly, monthly reporting of in-market business operations and performance.

Supporting Finance teams to make sure all daily, weekly and monthly company operational procedures are adhered to

Developing and drafting Operational policies and procedures for company owned restaurants

Maintain a positive HR environment for both BU and Admin levels of team.

Accountable for the recruitment and selection of all operations and restaurant staff

Management, control and development of the Operations team and restaurant staff teams

Management of the Procurement / Supply Chain function and ensuring appropriate menu pricing, menu development, gross profit margins. Ensuring that menu matrices are current and accurate

Management of regional supply chain (distributor relationship, supplier relationships and FBMC Imports processes)

Manage store revamp/upgrade programme and ensure maintenance of all company owned restaurants

Key Qualifications

Bachelor’s degree in Business Management/ Hospitality or related field

Must have a minimum of 5 to 10 years previous management experience as well as experience in the leadership of a large and diverse team.

Strong track record of success in the franchising or restaurant industry.

Experience working in a Multinational company or culturally diverse environment

Strong leadership & interpersonal skills

Strong hands-on operations and training bias

Computer literacy

Financial numeracy

Effective negotiator

Highly presentable with strong communication skills

Team player

Ambitious, energetic, self-motivated

Must be willing to travel

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Operations Manager-Hospitality) to jobs@corporatestaffing.co.ke before 14th June 2024