Job Title: Operations Manager E.A
Hiring Organization: Corporate Staffing
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full Time
Salary: KES
Date Posted: 05/31/2024
Gross
Salary: Kshs 400-500K,
Reporting to: MD (AME)
Our
client is a Multinational hospitality company who are looking to hire an
Operations Manager who will grow, manage, develop and enhance the company store
network while also supporting and servicing the franchise network.
Key Responsibilities
Responsible
for supporting the implementation of all National, Regional and Locality
marketing activities (menu launches, new product launches, promotions)
Responsible
for development and implementation of franchisee best operating practice
financial benchmarks i.e. driving individual franchisee profitability
Satisfactorily
manage customer queries and expectations
Host,
co-ordinate and attend national franchisee meetings and strategic alliance
partner meetings.
Drive and
support the New Store development plans and successful implementation of
revamps
Manage
and maintain strong relationships with the brands key strategic alliance
partners
Implement,
manage, and develop strong relationships with delivery aggregators while
entrenching own delivery ecosystem
Manage
company stores to achieve brand leading standards and meet financial KPI’s
Achievement
of monthly/annual profitability targets
Developing
and tracking key KPIs for company owned restaurants
Effective
cost management at company stores and franchising level.
Debtors’
management in conjunction with finance and legal teams
Creditors/supplier
payment management in conjunction with finance team
Responsible
for ensuring regulatory compliance and risk management
Income
statement reporting and management in conjunction with Finance team
Weekly,
monthly reporting of in-market business operations and performance.
Supporting
Finance teams to make sure all daily, weekly and monthly company operational
procedures are adhered to
Developing
and drafting Operational policies and procedures for company owned restaurants
Maintain
a positive HR environment for both BU and Admin levels of team.
Accountable
for the recruitment and selection of all operations and restaurant staff
Management,
control and development of the Operations team and restaurant staff teams
Management
of the Procurement / Supply Chain function and ensuring appropriate menu
pricing, menu development, gross profit margins. Ensuring that menu matrices
are current and accurate
Management
of regional supply chain (distributor relationship, supplier relationships and
FBMC Imports processes)
Manage
store revamp/upgrade programme and ensure maintenance of all company owned
restaurants
Key
Qualifications
Bachelor’s
degree in Business Management/ Hospitality or related field
Must have
a minimum of 5 to 10 years previous management experience as well as experience
in the leadership of a large and diverse team.
Strong
track record of success in the franchising or restaurant industry.
Experience
working in a Multinational company or culturally diverse environment
Strong
leadership & interpersonal skills
Strong
hands-on operations and training bias
Computer
literacy
Financial
numeracy
Effective
negotiator
Highly
presentable with strong communication skills
Team
player
Ambitious,
energetic, self-motivated
Must be
willing to travel
How to
Apply
If you
are up to the challenge, possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Operations
Manager-Hospitality) to jobs@corporatestaffing.co.ke
before 14th June 2024
