Job Title: New Market Lead
Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full Time
Salary: KES
Date Posted: 06/08/2024
Reporting
to the Venture Management Tribe Lead, the Senior Manager new markets will
develop, implement, and manage a strategy and operating model that facilitates
Safaricom’s entry into new markets/growth areas which include inline with
Safaricom’s transition to a tech-co. The incumbent will support the growth and
development new target markets and growth areas by successfully implementing
Safaricom’s business strategy. He/she will work closely with the relevant
business functions to support launch, development and management of new
business ventures and customer centric product and solutions. They will also
support the scaling Safaricom’s business presence to new regions/markets.
Responsibilities
Strategy
and New Markets Roadmap
Develop,
plan, implement and take accountability for the strategy and operating model
for the new markets and business verticals.
In
collaboration with Safaricom’s senior leadership team determine and implement
the best go-to-market business strategy.
New
Market Entry
Support
launch activities such as Bid submission commitments and operating license
requirement.
Coordinate
the stakeholder’s meetings including the development of consortium agreements.
Manage
the selection process for potential new partners for entry into the new
markets/growth areas and determine priority expansion targets.
Create a
matrix of criteria to select potential new market locations to determine the
partners to prioritize in the new market.
Coordination
of stakeholders to ensure timely funding of subsidiaries.
Stakeholder
Management
Prepare
high quality proposals, reports to support stakeholder engagement and
decisions.
Responsible
for building strong relationships with key stakeholders.
Facilitate
knowledge sharing and implementation of frameworks from Safaricom to the new
market/subsidiary.
Escalation
of key risks and proposed mitigations.
Communicate
effectively to convey the tribe’s vision, progress, and achievements.
Subsidiary
Management
Operate
as an intermediary between the Safaricom and the new market subsidiary.
Drive
cross functional collaboration with other tribes, teams, and departments to
foster a holistic and integrated approach to develop new market subsidiaries.
Coordinate
closely with Legal, Finance and other relevant functions to ensure subsidiaries
are compliant with legal, regulatory, governance, and financial requirements.
Work
closey with partners towards the execution of approved Ways-of-Work framework
that operationalizes the group support structure.
Performance
Monitoring and Reporting
Define
and track key performance indicators (KPIs) to measure the tribe’s performance
and identify areas for improvement.
Prepare
regular reports and presentations to update senior management on the tribe’s
initiatives, outcomes, and challenges.
Data
Analytics
Utilize
data analytics and business intelligence tools to extract insights and identify
trends in new markets and subsidiary markets.
Monitor
key performance indicators (KPIs) related to various subsidiaries, analyze data
trends, and provide actionable recommendations for performance improvement.
Drive
data-driven decision-making by presenting insights and recommendations to
senior management and stakeholders.
Ensure
data privacy and security measures are implemented and followed in accordance
with regulatory requirements and industry best practices.
Stay
up-to-date with the latest advancements in new markets and subsidiaries to
identify opportunities for innovation and process optimization in wealth
management.
Key
performance indicators
Adherence
to set Venture Management Tribe business OKRs and commitments.
Compliance
with all relevant regulations and internal policies and procedures. KPIs could
include governance, regulatory and compliance metrics; audit results; and risk
management metrics.
Timely
fulfilment of license conditions.
Adherence
to and attainment of the business plan by the Operating Company.
Fulfilment
of bid commitments.
Coordination
of stakeholders to facilitate on time funding.
Delivery
of structured support from parent company to subsidiary.
Zero Harm
– zero lost time due to fatalities or injuries.
Agile
maturity score, Employee Engagement (eNPS) and Productivity.
Core
competencies, knowledge and experience
Customer
Obsession
Foster
authentic relationships with partners that build trust.
Explicitly
take customer-centric decisions and take personal ownership to achieve results.
Simplify
processes through digitalisation and promote a digital mindset.
Stay
focused on the big priorities, know when to make meaningful trade-offs and
demonstrate brilliant execution.
Purpose
Create an
inspiring vision for the subsidiary management function to drive strategy and
performance.
Show
ambition and courage, empowering others to go beyond the plan.
Bold and
challenge teams to reimagine how things are done.
Prompt
new thinking and ideas by asking “what if” questions.
Use
knowledge of the external environment (customers, partners, competition,
external bodies) to identify and act on opportunities for growth at pace.
Innovation
Create
psychological safety so everyone can have an impact.
Fuel
innovative ideas from others and test them to enable growth.
Explore
successes and failures with curiosity and resilience; fearlessly recognizing
lessons learned.
Share
your ongoing learning and personal purpose with others.
Learn
fast from digital adoption, using learnings to drive simplicity, scale and
efficiency.
Collaboration
Articulate
your team’s role in making our strategy happen, prioritizing and aligning
resources with current and future needs.
Actively
collaborate to break silos and hold your team accountable to do the same.
Develop
others to make the most of their talents and coach them to take ownership to
get things done.
Create an
inclusive environment ensuring the safety and wellbeing of others.
Live our
Purpose and demonstrate the highest Standard of integrity.
Qualifications
At least
seven (7) years’ 7 years’ experience working in business and strategic
execution management.
Relevant
Business Undergraduate Degree or relevant field along with professional
qualifications, or equivalent qualification(s) from a recognized institution of
higher learning.
MBA or
relevant Master’s degree preferred.
Experience
in new market/new business development.
Excellent
communication and presentation skills.
Excellent
at internal and external stakeholder engagement.
Ability
to track, prioritize, and drive multiple concurrent projects to success.
Experience
from project managing, rolling out, leading or coordinating program operations.
Perform
competitor analysis, new partnerships negotiations; and other relevant
stakeholder negotiations, etc.
Possess
high professional and ethical standards.
Be a
strategic thinker with an analytical mind.