Job Title: M-Pesa Africa – Skills & Capability Manager
Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full Time
Salary: KES
Date Posted: 05/31/2024
About
M-Pesa Africa
At M-Pesa
Africa, we’re the heroes that make things happen.
We are a
united, energetic and passionate team. A place where leaders coach, teams
connect, and everyone is empowered to go further, faster. A place where heroes
become superheroes; through growth, opportunity, and the chance to work with
the best minds in FinTech.
We are
Africa’s largest FinTech providing services to more than 60 million customers
and 5 million businesses solutions across Financial Services, Enterprise,
Merchant and Retail. We are now well on our way to becoming the preferred
digital payment method across the markets that we serve, for both in-store,
remote and online payments. With headquarters in both Kenya and South Africa,
we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt,
Ethiopia, and Mozambique.
About the Role
Reporting
to the HR Director, the Capability & Skills Manager will be responsible for
diagnosing capability and skills development needs at organization, team and
individual level in a bid to design and deliver blended solutions that meet
business goals. This year we are keen to deliver Africa’s first Fintech Academy
and Fintech Career path covering fintech teams across all our markets.
Responsibilities
Work with
the business to develop plans to close key gaps identified in learning needs
and skill gap analyses;
Upskilling
and reskilling employees for current and emerging Fintech Ecosystem, New
Business and Technology roles;
Design
intuitive learning experiences through application of learning models and tools
to assess and develop Fintech Ecosystem, New Business and Technology
capability;
Apply
knowledge of learning design and technology to optimize and design blended
learning paths;
Research
best practice to innovate on current thinking to enable experimentation with
new technology and methods;
Demonstrates
advanced facilitation skills and can build this capability in others;
Drive and
maximise innovative technology to drive a learning culture;
Leverage
Technology and stakeholders to deliver skill transformation at scale within the
business;
Establish
a baseline to evaluate the business impact of skills improvement or behavioral
change;
Work with
communities of practice, subject matter experts and third parties to develop
and implement learning interventions;
Leverage
internal and external stakeholders across the business and eco system to drive
and embed a learning culture that drives growth and innovation;
Design
and own learning and reskilling standards, policies, frameworks, and tools;
Define
and own career pathway frameworks that help employees mobilise their careers;
Use
insights to continually evolve and improve the learner experience;
Lead
communication, engagement and learning campaigns that excite and inspire
employees to learn and grow.
Lead,
assess and track learning, reskilling, and upskilling interventions;
Build
alignment on the Fintech Ecosystem, New Business & Technology skill
development priorities and resource allocation across the fintech markets;
Establish
a coaching culture owning standards, accreditation, coaching faculties;
In
liaison with Talent, contribute to the design, implementation and management of
effective leadership, performance, employee development and talent management
initiatives to address performance and talent gaps related to
capacity/knowledge among staff.
Qualifications
Bachelor’s
degree in HR, Business,Technology or a related technical field
Higher
National Diploma in HRM;
At least
5 years of relevant experience in HR management, with specialization in
Technology capability and skills development;
Extensive
experience in leading and executing end to end capability and skills process
for a Technology company;
Experience
in Coaching and building Line manager capability in performance / productivity
management and development;
Good
stakeholder management experience;
Ability
to deal with diverse cultures.
