M-Pesa Africa, Skills & Capability Manager, Job in Kenya

Job Title: M-Pesa Africa – Skills & Capability Manager

Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full Time
Salary: KES
Date Posted: 05/31/2024

About M-Pesa Africa

At M-Pesa Africa, we’re the heroes that make things happen.

We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.

We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.

About the Role

Reporting to the HR Director, the Capability & Skills Manager will be responsible for diagnosing capability and skills development needs at organization, team and individual level in a bid to design and deliver blended solutions that meet business goals. This year we are keen to deliver Africa’s first Fintech Academy and Fintech Career path covering fintech teams across all our markets.


Work with the business to develop plans to close key gaps identified in learning needs and skill gap analyses;

Upskilling and reskilling employees for current and emerging Fintech Ecosystem, New Business and Technology roles;

Design intuitive learning experiences through application of learning models and tools to assess and develop Fintech Ecosystem, New Business and Technology capability;

Apply knowledge of learning design and technology to optimize and design blended learning paths;

Research best practice to innovate on current thinking to enable experimentation with new technology and methods;

Demonstrates advanced facilitation skills and can build this capability in others;

Drive and maximise innovative technology to drive a learning culture;

Leverage Technology and stakeholders to deliver skill transformation at scale within the business;

Establish a baseline to evaluate the business impact of skills improvement or behavioral change;

Work with communities of practice, subject matter experts and third parties to develop and implement learning interventions;

Leverage internal and external stakeholders across the business and eco system to drive and embed a learning culture that drives growth and innovation;

Design and own learning and reskilling standards, policies, frameworks, and tools;

Define and own career pathway frameworks that help employees mobilise their careers;

Use insights to continually evolve and improve the learner experience;

Lead communication, engagement and learning campaigns that excite and inspire employees to learn and grow.

Lead, assess and track learning, reskilling, and upskilling interventions;

Build alignment on the Fintech Ecosystem, New Business & Technology skill development priorities and resource allocation across the fintech markets;

Establish a coaching culture owning standards, accreditation, coaching faculties;

In liaison with Talent, contribute to the design, implementation and management of effective leadership, performance, employee development and talent management initiatives to address performance and talent gaps related to capacity/knowledge among staff.


Bachelor’s degree in HR, Business,Technology or a related technical field

Higher National Diploma in HRM;

At least 5 years of relevant experience in HR management, with specialization in Technology capability and skills development;

Extensive experience in leading and executing end to end capability and skills process for a Technology company;

Experience in Coaching and building Line manager capability in performance / productivity management and development;

Good stakeholder management experience;

Ability to deal with diverse cultures.

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