About the Role
Reporting to the Debt Recovery Manager, the ideal
candidate is responsible for collections of defaulted portfolio, racing &
recovery of all SunCulture assets assigned on credit but defaulted, issuance of
Demand letters in the field & initiation of repossession rights on all
non-performing credits above Sunculture’s PAYG credit policy guidelines.
Key Responsibilities
Be accountable for reducing delinquency for assigned
accounts
Ensure allocated accounts are monitored on a daily
basis and appropriate actions are taken to ensure that the collection portfolio
remains within acceptable limits through the application of sound credit
judgment within SunCulture PAYG credit policy guidelines.
Investigate and resolve any customer queries and
complaints through verbal or written correspondence in line with SunCulture
PAYG credit policies.
Issue out demand letters at field level to defaulters
with the aim to get payments back to normalcy.
Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
Contact defaulting customers either by calling or
visiting them with an aim of negotiating a settlement of the arrears.
Initiate repossession of SunCulture assets as
necessary.
Achieve the monthly collection targets as assigned by
the supervisor
Identify and escalate deceased or disabled customers
to the Head of Credit for review or collection termination.
Ensure all work queues are acted upon.
Conduct field visit assessment before visiting the
market areas.
Manage relationships with local authorities and
Security Officers
Plan and organize field collection drives across all
regions
Conduct monthly reporting as per portfolio
performance on delinquency.
Qualifications
At least 3-6 years work experience in debt collection
in microfinance, the solar industry, or a related organization
Knowledge of relevant legal requirements and
processes in microfinance and credit collections environment or any other
financial institution
Evidence of well-developed organizational skills and
the ability to meet deadlines.
Integrity and ability to work in consumer finance
with small scale farmers across Kenya
Sound verbal communication skills include the ability
to negotiate respectfully and communicate the rationale for decisions made.
Target driven, self-starter, and problem solver
Demonstrated ability to follow policy and procedures.
Sound judgment, analytical, and decision-making
skills.
Accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and
processes.
Demonstrated commitment to service excellence.
Proficiency in GSuite, Microsoft Office
How To Apply