Your mission at Sistema.bio:
Reporting to the Customer Care Coordinator, you will
be responsible for managing customer interactions through various channels,
ensuring a positive experience for all customers. The primary responsibilities
include responding to missed calls, handling inbound calls, conducting
after-service visit (SV) calls, and pre-installation calls. This role requires
excellent communication skills, a customer-first attitude, and the ability to
manage multiple tasks efficiently.
Key Responsibilities
Responding to customer inquiries and resolving issues
promptly and professionally.
Providing accurate information about products or
services to customers.
Handling and resolving customer complaints or
escalations effectively.
Documenting and updating customer interactions and
transactions in the customer relationship management (CRM) system [Salesforce].
Collaborating with internal teams to address customer
needs and improve overall customer satisfaction.
Identifying and implementing process improvements to
enhance the efficiency of customer care operations.
Adhering to company policies and procedures while
delivering exceptional customer service.
Qualifications
Diploma in Public Relations, Communication, Business
Management or related course.
Previous customer service experience.
Excellent communication skills.
Empathy and patience.
Problem-solving abilities.
Product and service knowledge,
Computer proficiency.
Conflict resolution.
How To Apply
