Assistant Customer Care Officer Job in Kenya

Job Title: Assistant Customer Care Officer

Hiring Organization: Open University
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Education
Job Type: Full Time
Salary: KES
Date Posted: 06/06/2024

Duties and Responsibilities

The duties and responsibilities shall include but are not limited to:

Compiling daily records of visitors;

Providing relevant information to visitors;

Responding to visitors queries and telephone inquiries;

Recording and confirming visitor’s appointments;

Recording visitor’s personal details;

Receiving, guiding and directing visitors to designated offices and areas;

Issuing visitors passes; making seating arrangements; and

Tagging VIP seats during official and government functions.

Requirements for Appointment

For appointment to this grade, one MUST have:

Advanced or Professional Certificate in any of the following fields: Customer Service, Public Relations, Hospitality Management, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution. OR

Served in the grade of Reception assistant grade 4 for 3 years.

Certificate in computer application skills.

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