Job Title: Teller
Hiring Organization: Standard
Bank Group
Location – Locality: Mombasa
Location – Region: Kenya
Industry: Banking
Job Type: Full
Time
Salary: KES
Date Posted: 05/05/2024
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC).
In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative).
Job
Description
To take
demand from walk-in customers for any card and cash related matters (e.g.
teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and
understanding of that demand in order to act on it in a manner that
consistently delivers what matters to the customer within the parameters of the
bank’s financial offerings.
Minimum
Qualifications
- Degree
holder from a recognized University (min – 2nd class upper or equivalent).
- 3-4
years experience
- Previous
branch banking experience, understanding the bank’s laid-down policies and
procedures related to telling / frontline support; foreign exchange; bulk
cash and ATMs. Familiar with the legal aspects regarding cheques and cash
handling. Knowledge of the functions of other departments within the
branch.
- Additional
Information
Behavioral
Competencies:
- Adopting
Practical Approaches
- Articulating
Information
- Examining
Information
- Exploring
Possibilities
- Following
Procedures
Technical
Competencies:
- Application
& Submission Verification (Business Banking)
- Banking
Process & Procedures
- Customer
Acceptance & Review (Consumer Banking)
- Customer
Understanding ( Consumer Banking)
- Processing
