Mission Statement for the Role:
Exceed
your sales numbers through exceptional telephone salesmanship, creating leads,
initiating prospect calls and establishing ongoing rapport with existing and
potential customers. Be part of the team that’s aiming to deliver over 60% of
the total sales into the company.
Overall Responsibility:
Make
sales and hit the number! Be part of the team that aims to deliver 60% of the
total company sales.
Financial:
Collect
payments from customers via M-PESA
Key SMART Results for A-Player
- Achieve an average of above 100 sales per
month on a rolling 3-month average – By the end of 2024
- Adhere to the prescribed tele-sales
process with zero deviations ensuring the highest industry customer
satisfaction rates – By the end of 2024
- Achieve a 100% work attendance record
with an absence management that is fully compliant with company policies
and procedures – By the end of 2024
- Make a minimum of 100 unique calls daily
through 3CX (inbound and outbound) with a daily talk time of 4 hours
– By the end of 2024
- Ensure all leads allocated to you on the
Sales Lead Generation Database are contacted within the timelines agreed
upon with the Tele- Sales Team Leader and have corresponding updates on
the database with all fields filled correctly – By the end of 2024
Department stage of development
where this role sits
Scaling
Key Competencies Criticality (H, M, L)
- Relentlessly driven and highly
competitive to succeed – H
- Exceptional salesmanship skills – H
- Tactical, scrappy, relentless energy and
focus to exceed targets – H
- Ownership of clarity, accuracy of
forecasting and credible pipeline management of opportunities – H
- Ideally, experience selling home internet
services on the phone, and ideally into low income and informal
communities – H
- Provide ongoing and timely feedback on
all your sales activities not limited to your up-to-date prospects list,
competitor information, network issues, theft, non-compliance by our
customers on our home internet service and other ad hoc reports – H
Mandatory Criteria if Any with no exceptions to hire.
- Minimum of 2 years experience in sales in
a busy Tele- Sales environment.
- Must have worked with sales targets with
a record of hitting/exceeding them.
- Must have exceptional customer service,
telephone etiquette, communication skills and working knowledge of the
latest technology in a tele-sales organization.
How To Apply