Store Manager Job in Kenya

Key Responsibilities

Maximize sales and manage transactions

Team Management

Resource availability to serve the customers and to match the customer flow in the store

Train, develop teams to meet the customer requirements

Skill development to face future challenges

Overall health & safety

Team engagement & retention (OHI)

Customer Management

Meet, interact with customer to know their preferences to enhance their experience (NPS)

Customer retention (understand where did we gain and lose?)

Customer safety

Focus groups ton enhance customer experience

Service Decision

Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store

Retail Operations

Stock, Shrinkage and Waste management (Business cycle)

Understand competition landscape and suggest improvements

Expertise in fresh food (Hygiene, Quality and Display)

Implement promotion on DAY ONE – no out of stock during promotion

Control operational cost & impact EBITDA

Overall store maintenance (progressive maintenance and proper asset management)

Order fulfillment and management – parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery

Drive sustainability

Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)


Know your numbers

Be thoughtful about the time you spend in stores, Be a merchant (be commercial)

How To Apply

Click here to apply