Job Responsibilities:
- Process Sales Orders: Receive and process
sales orders accurately and efficiently, ensuring all required information
is complete. Coordinate with various departments, such as production and
logistics, to ensure timely order fulfilment.
- Maintain Sales Database: Update and
maintain the sales database by entering new customer information, updating
contact details, and recording interactions and sales activities. Ensure
data integrity and accuracy.
- Assist in Sales Reporting: Prepare and
generate sales reports, including sales performance, inventory levels, and
customer analytics. Provide regular updates on sales metrics to the sales
team and management.
- Handle Inquiries and Correspondence:
Respond to customer inquiries promptly and professionally via email,
phone, or in-person. Provide information about products, pricing,
availability, and delivery schedules. Assist in resolving customer
complaints or issues by coordinating with relevant departments.
- Sales Support: Provide administrative
support to the sales team, including scheduling meetings, preparing sales
presentations and proposals, and maintaining sales collateral. Assist with
sales forecasting and budgeting.
- Order and Inventory Management: Monitor
inventory levels, coordinate with suppliers for timely replenishment, and
track shipments. Ensure accurate stock levels and assist in resolving any
discrepancies.
- Coordinate Sales Events: Assist in
organizing sales events, trade shows, and conferences. Coordinate
logistics, manage registrations, and provide on-site support when
necessary.
- Maintain Customer Relations: Build and
maintain strong relationships with customers by providing exceptional
customer service. Follow up with customers to ensure satisfaction and
identify opportunities for upselling or cross-selling.
- Prepare and submit Tenders,
Pre-Qualifications and RFP/Q as and when required.
Required Skills:
- Excellent organizational and time
management skills.
- Strong attention to detail and accuracy.
- Effective communication and interpersonal
skills.
- Proficiency in MS Office Suite,
particularly Excel and PowerPoint.
- Ability to work independently and
collaboratively in a team.
- Strong problem-solving and
decision-making abilities.
- Ability to prioritize tasks and work
under pressure.
- Knowledge of CRM software and sales tools
is a plus.
Required Qualifications:
- High school diploma or equivalent; a
degree in business administration or a related field is preferred.
- Proven experience in a sales support or
administrative role in the security industry is a must.
- Familiarity with sales processes and
procedures.
- Knowledge of order processing systems and
CRM software.
- Excellent written and verbal
communication skills.
- Strong numerical and analytical skills.
- Ability to adapt to changing priorities
and work in a fast-paced environment.
- Proven track record preparing and
submitting tenders, pre qualifications and RFP/Q.
- Professional and friendly demeanor.
How To Apply