Retail and Sales Coordinator Job in Kenya

Job Title: Retail and Sales Coordinator

Hiring Organization: Corporate Staffing
Location – Locality: Nairobi
Location – Region: Kenya
Industry: FMCG
Job Type: Full Time
Salary: KES
Date Posted: 04/30/2024

Reporting: Managing Director,
Gross Salary: Kshs 90k – 100k

Our client is seeking a Retail and Sales Coordinator who focuses on operational excellence, resource management, and cross-functional collaboration to drive the organization’s success. This person manages and handles the company’s daily business operations, working closely with departmental managers and supervisors to support the organization’s day-to-day activities of the organization, and is also responsible for revenue and margins by executing sales strategies to meet or exceed sales targets and revenue goals.
This includes ensuring that the company’s operations support the MD’s vision and strategy. They also represent the face of the organization and are involved in marketing and public relations communications, maintaining awareness of the activities of the business in various individual departments. The operations Supervisor often represents a bridge between the executive, departmental heads, middle management, and lower-level employees.


  • Collaborate with MD in setting and driving organizational vision, operations strategy, and revenue and profit generation.
  • Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
  • Identify potential business opportunities and markets through market research (expansion and sales departments) and conduct analysis.
  • Use financial techniques to improve sales revenue. Monitor sales progress to ensure that corporate goals are being met. Prepare daily sales reports and forecasts, and provide insights and recommendations for immediate improvement.
  • Prepare and present business proposals, pitches, and presentations to management.
  • Monitor and analyze key performance indicators (KPIs) to evaluate the effectiveness of business development efforts.
  • Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.
  • Support to ensure effective recruiting, onboarding, professional development, performance management, and retention.
  • Support to ensure compliance with national and local business regulations, and take appropriate action when necessary.
  • Analyze internal operations and identify areas for process enhancement.
  • Develop and implement Standard Operating Procedures to facilitate execution of the Operational Plans.
  • Develop a plan for implementing new business processes to support the measurement of business performance and progress.
  • Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with MD.
  • Oversee operations, support HR, and finance, and partner with MD in sales management so that sufficient investment capital can be budgeted for near-term growth targets.
  • Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability.
  • Monitor performance with tracking software take corrective measures when necessary, and prepare detailed updates and forecasts.
  • Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
  • Ensure all departments are fully informed of operational objectives.
  • Conduct regular meetings with department heads to ensure that priorities are clear.
  • Monitor departmental performance against performance goals.
  • Accountable for developing and managing the operational expense budget, driving cost reductions, cost efficiencies, and optimized resource management.
  • Develop, establish, and direct the execution of operating policies to support overall company objectives.
  • Implementation of the Corporate Risk Mitigation Plan, which includes the coordination of periodic business audits and follow-up plans for corrective action and continuous improvement.
  • Manage emergency response to situations and liaise with external stakeholders such as fire and police departments, insurance, legal and regulatory agencies, etc.
  • Assess the principal risks for the company and to ensure that these risks are being monitored and managed.
  • Ensure that processes and systems are in place and updated to mitigate operational, financial, legal, and reputational risks.
  • Monitor and oversee the inventory management process.
  • Oversee and streamline the logistics process and fleet management within the company to ensure on-time and accurate deliveries to customers.
  • Support departmental teams under direct report to develop work plans to enable them to achieve set business goals.


  • Bachelor’s degree in Business Administration and Marketing or related field.
  • At least 5 years’ experience in operations/logistics/warehouse management in the retail industry.
  • Track record of effectively leading, and scaling up performance- and outcomes-based organization and staff; ability to point to specific examples of having developed and operationalized strategies that have taken an organization to the next stage of growth.
  • Ability to work with senior managers and build effective work relationships with the team.
  • Leadership, coaching, and relationship management experience; senior management experience and talent management.
  • Unwavering commitment to the retail business environment(FMCG).
  • Thorough commitment to the organization’s mission.
  • Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives, and manage a budget
  • Strong marketing, and public relations experience with the ability to engage a wide range of stakeholders and cultures
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and ability to interact with different cultures.
  • Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning
  • Ability to work effectively in collaboration with diverse groups of people
  • Passion, idealism, integrity, positive attitude, mission-driven, and self-directed

How to Apply

Gross Salary: Ksh 90k – 100k

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Retail and Sales Coordinator – FMCG) to before 9th May 2024.