Recovery Officer Job in Kenya

About the Opportunity

The Recovery Officer Key responsibility will be to alert, follow up, recover defaulted loans by conducting site visits, coordinating with local authority, manually settling overdue, blocking accounts of overdue clients, and solving the problems with overdue and defaulted clients. We are hiring for Nairobi, Mombasa, Eldoret & Garissa.


Loan monitoring (40%)

Monitor the credit portfolio and evaluate the risk of potential default while recommending recovery solutions

Identify and escalate repayment irregularities for further management action

Preparation of monthly portfolio report for Management decision

Preparation of weekly portfolio reports for credit review meetings

Compute weekly PAR report including; product, individuals and SMES PAR analysis

Evaluate product performance through collection and data analysis

Provide weekly report on turnover on loan accounts

Maintain an effective trigger reporting system of credit impairments and propose corrective actions

Provides support to Loan officers, loan managers and compliance officers on Non-performing loans

Call, visit and send periodic reminders to loan customers on scheduled repayments

Conduct post disbursement spot checks on customers to confirm loan performance and utilization

Monitoring defaulters’ repayments to stop recurrent non-compliance

Maintain PAR level in compliance with CBK regulations

Follow up with Finance department to reconcile payments received and real time transaction postings

Responsible for achieving monthly PAR target

Negotiate payment plans with defaulters

Initiate receivership process with the lawyer

Debt recovery (60%)

Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within predetermined broad policy guidelines and regulation to minimize credit losses

Ensure compliance to Inkomoko’s Credit Policy and Procedures regarding management of debt recovery process

Maintain and prepare monthly collections reports, updates and status

Maintain a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options

Undertake regular and frequent calls, site visits, and follow-ups with the borrowers to implement remedial strategies and action plans for loan recovery

Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring

Ensure effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with lawyer

Develop and continuously review credit and recovery policies and procedures ensuring their compliance.

Minimum Qualifications

The Recovery officer will be a trusted partner of Inkomoko  Trustee clients, and basic qualifications Include:

A university degree in Finance, Business Administration or other related field.

Must speak fluent English, and Swahili. Knowledge of other local languages is a plus.

Minimum of 2 years banking of MFIs experience in a credit monitoring /loan recovery role.

Knowledge of MFIs or banking operations, credit risk management, fraud management, Loan Recovery and Debt Management

Prior experience dealing with customers/debt collection

Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt

Comfort with the civil court system, and previous experience in litigation preferred

Unrelenting perseverance, personal integrity, and critical thinking skills

Must be able to legally work in Kenya

What You’ll Get

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

Competitive salary, and potential KPI-based bonus

Incredible company culture, including deep investment in your learning and growth

Diverse colleagues and policies that show our commitment to equity and inclusion 

Talented, passionate, and committed team colleagues across the region

Ability to make a significant social impact to your community

Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

How To Apply

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