Job Title: ICT Support Officer
Hiring Organization: APHRC
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Research
Job Type: Full
Time
Salary: KES
Date Posted: 04/29/2024
The African Population and Health Research Center (APHRC) is a
premier research-to-policy institution, generating evidence, strengthening
research and related capacity in the African research and development
ecosystem, and engaging policy to inform action on health and development. The
Center is Africa-based and African-led, with its headquarters in Nairobi,
Kenya, and a West Africa Regional Office (WARO), in Dakar, Senegal. APHRC seeks
to drive change by developing strong African research leadership and promoting
evidence-informed decision-making (EIDM) across sub-Saharan Africa.
APHRC seeks to recruit an ICT Support Officer to join a team of
other IT professionals at the Center.
Duties/ Responsibilities
- Monitoring of
the helpdesk system and general user support within the office.
- Set up,
configure and deploy hardware and software.
- Set up antivirus
and provide day-to-day support.
- Prepare and
implement a preventive maintenance schedule for all IT hardware &
software.
- Be familiar with
ICT policies and ensure their implementation through staff awareness and
training sessions.
- Manage the
disaster recovery process and ensure regular daily backup is taken.
- Monitor and
maintain proper inventory of all ICT hardware and software.
Qualifications, Skills and
Experience
- Bachelor’s
degree in Information Technology, Computer Science or equivalent.
- At least one (1)
year of relevant experience.
- Have excellent customer
service skills.
- Have knowledge
of a variety of hardware, software, and operating systems (e.g. Windows
11, Microsoft 365, and basic Linux operations).
- Have good
knowledge of various hardware, software, and network troubleshooting
skills.
