ICT Support Officer Job in Kenya

Job Title: ICT Support Officer

Hiring Organization: APHRC
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Research
Job Type: Full Time
Salary: KES
Date Posted: 04/29/2024

The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West Africa Regional Office (WARO), in Dakar, Senegal. APHRC seeks to drive change by developing strong African research leadership and promoting evidence-informed decision-making (EIDM) across sub-Saharan Africa.

APHRC seeks to recruit an ICT Support Officer to join a team of other IT professionals at the Center.

Duties/ Responsibilities

  • Monitoring of the helpdesk system and general user support within the office.
  • Set up, configure and deploy hardware and software.
  • Set up antivirus and provide day-to-day support.
  • Prepare and implement a preventive maintenance schedule for all IT hardware & software.
  • Be familiar with ICT policies and ensure their implementation through staff awareness and training sessions.
  • Manage the disaster recovery process and ensure regular daily backup is taken.
  • Monitor and maintain proper inventory of all ICT hardware and software.

Qualifications, Skills and Experience

  • Bachelor’s degree in Information Technology, Computer Science or equivalent.
  • At least one (1) year of relevant experience.
  • Have excellent customer service skills.
  • Have knowledge of a variety of hardware, software, and operating systems (e.g. Windows 11, Microsoft 365, and basic Linux operations).
  • Have good knowledge of various hardware, software, and network troubleshooting skills.

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