Customer Service Representative Job in Kenya

Shopit Limited is a fully-fledged purchasing agency catering to the purchasing needs of a wide variety of clientele in the East African region. We aim to become the most trusted avenue for accessing all the world’s products.

Job Responsibilities

Serve clients on all modes of engagement i.e. messages, calls, social media, and face to face.

Provide accurate, valid, and complete information promptly to clients as their guide through the purchasing process.

Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.

Respond to all requests for quotation sent through all modes of engagement.

Ensure clients’ issues and complaints are addressed speedily and effectively.

Handle after-sale related queries such as warranty.

Requirements


Must be willing to work on commission.

Proficiency in oral AND written English.

Must be a proficient computer and internet user.

Must be willing to work six days a week. (Monday – Saturday).

ow To Apply

Interested applicants may share their curriculum vitae and application letters to resourcing@shopit.co.ke