Job Title: Customer Service Officer
Hiring Organization: HF
Group
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Housing
Job Type: Full
Time
Salary: KES
Date Posted: 04/30/2024
Housing Finance Company of Kenya was incorporated as the premier
mortgage Finance Institution in Kenya licensed under the Banking Act with the
CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of
implementing the government&rsquo… read more
Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and
Ugandan deposits were transferred to The Permanent Housing Finance Company of
Tanzania and the Housing Finance Company of Uganda respectively.
Principal Accountabilities
- To manage the
day to day operations of the Ultimate Banking Lounges.
- To offer
excellent customer service through quick resolution/escalation of
customers queries in order to ensure customer retention
- To collate
customer feedback through interviews and customer feedback forms to ensure
that we meet customer expectations.
- To Issue account
fulfilment tools and maintain records to ensure safe custody and timely
delivery to customers
- To support the
Ultimate Banking Relationship Managers with account opening, loan
processing and handling customer queries
- Educate clients
on the features and benefits of all products
- Cross-sell
products to clients based on the needs
- Assist clients
to complete paperwork and requirements to take up new products
- Notify client
about deposit renewals
- Invite clients
for Exclusive events
- Inform clients
about new products/services/ lifestyle offers
- Make courtesy
calls to clients
Technical competencies:
- Excellent
Communication Skills
- Customer Service
skills
- IT Skills
- Product
knowledge
- Computer skills
- Ability to
maintain strong relationships with customers
General competencies:
- Interpersonal
skills
- Team Player
- Listening skills
- Empathetic
- Professional
- Problem-solving
Skills.
- Empathetic
Minimum Qualifications,
Knowledge and Experience
- Education:
Bachelor’s Degree in a business-related field
- Experience: 4
year’s banking experience
