Customer Experience Officer Job in Kenya

Key Responsibilities

Receiving and processing of client instructions

Managing the Company customer service email and telephone hot-lines.

Registration of clients and Record management

Handling of walking in clients.

Interacting with clients from all touch-points and providing solutions to their queries and complaints efficiently within the agreed TAT.

Updating the management team on the frequent queries/ complaints for process/ product improvement

Sharing Clients Monthly statements and Agents Commission statements.

Updating the complaint’s register.

Ensure compliance with implemented controls and procedures.

Qualifications, Experience & Competencies


Qualified candidates are expected to possess the following:

A minimum of a Bachelor’s degree in a related field.

At least 2 years experience in Customer service in Financial Services.

Be detail-oriented and possess strong administration skills.

Must have excellent people skills.

Have exceptional written and oral communication skills.

Ability to work independently and be flexible to work outside normal working hours.

How To Apply

Candidates with the required qualifications, experience and competencies who wish to apply for the above position are required to forward their applications together with their CVs, copies of relevant certificates and details of current remuneration to hr_recruitment@madison.co.ke not later than 24th May 2024.