Main Purpose of the Job- (Job Summary)
The
role holder is responsible for registering and acknowledging new claims,
archiving claims files, updating various claims registers.
Main Responsibilities
- Register and acknowledge new claims
- Advise and follow up on claim
requirements. (Documentation.)
- Maintain an updated repair progress
register/movement of vehicles at the assessment centre
- Appointment of service provider –
Windscreen replacements
- Analysis of claims documents as per
claims guidelines
- Set initial reserves on claims within the
limits and guidelines
- Follow up on claims requirements and
documents
- Attend to clients promptly and provide
Excellent Customer service and feedback to clients on claims progress
- Continuous Update of various claims
registers
- Claim files archiving and ensure timely
retrievals.
- Communicating with garages on
repair/release of vehicles
- Doing preliminary demand letters to
negligent third parties
- Making payment vouchers when the claims
are finalized
- Recommend for a second assessment on
accident vehicles whenever necessary.
- Evaluate the performance of the repairers
and external assessors.
Perform
any other roles as may be assigned by management from time to time.
Knowledge & Experience
The
candidate must demonstrate and possess the following skills and qualifications:
- Bachelors of Commerce degree (insurance
option preferred)
- Good progress in Professional
qualification in Insurance (ACII/IIK )
- Two (2) years Claims insurance experience
- Good analytical skills
- Decision making skills
- Attention to detail
- Good Interpersonal skills
- Good Customer Service skills
How To Apply
Interested
candidates should send their CVs to hr@kenyanalliance.com using
the position as the subject of the email.