Branch Manager Job in Kenya

Job Summary

The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch.

Key Responsibilities

Marketing strategy formulation and implementation for the region in line with overall company objectives

Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy

Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities.

Lead in maintaining and improving customer service by implementing Heritage’s customer

experience standards to achieve customer satisfaction.

Communicate management goals and objectives to staff through branch meetings.

Ensure staff are well supervised, trained and developed to be technically competent to perform their duties.

Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals.

Ensure branch profitability.

Manage direct/individual clients’ sales, corporate and intermediary sales.

Identify/ develop new business opportunities and intermediaries.

Achieve branch revenue budget and growth targets.

Management of renewals/ business retention

Ensure recruitment, training, and licensing of intermediaries.

Excellent customer service and complaints handling

Manage credit control/ premium collection.

Maintain the Branch cash book.

Market research and intelligence

Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers, and agents.

General management and administration of the branch office

Foster and maintain good corporate image through liaison with all competitors, intermediaries, and the general public.

Establish and maintain a good relationship and high public relations with intermediaries and clients, including visitations.

Maintain close liaison with other departments in the Company.

Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances.

Prepare timely, accurate, informative reports to management for decision making.

Advise the Head, Retail Business and the Management on issues pertaining to the business.

Attend all scheduled meetings to facilitate smooth operations


Bachelor’s degree in insurance, Marketing, or other business-related discipline

Diploma in Insurance (ACII or AIIK) Associate Member of CII or IIK


10 years’ experience in the insurance industry, 3 of which should be in branch management.

Knowledge of intermediaries in the branch region and good business relationship with them.


Good grasp and understanding of sales and marketing general insurance products.

Understanding direct, branch network and alternative distribution channels

Knowledge of insurance products

Excellent market and industry knowledge and trends of insurance sector

Knowledge of insurance regulatory requirements

Knowledge of underwriting processes, procedures, and concepts

Stakeholder management skills

Good knowledge of the branch region and its surroundings

IT literacy

Formulating strategies and concepts

Entrepreneurial and commercial thinking

Planning and organizing

Relating and networking

Working with people

Adapting and responding to change

Deciding and initiating action

Persuading and influencing

Presenting and communicating information

Leading and supervising

Creating and innovating

Adhering to principles and values

Achieving personal work goals and objectives

How To Apply

If you meet the above requirements, you are encouraged to forward your application and updated CV to Clearly state the job title on the subject heading.