Assistant Manager, Underwriting Client Support, Job in Kenya

Job Ref. No: JHIL118

Role Purpose

The job holder will be responsible for timely set-up, renewal, servicing and support, documentation, and management of schemes, and handling of related queries on from clients and intermediaries on existing schemes. Providing dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention by meeting set service timelines while ensuring underwriting guidelines and controls are strictly adhered to and enforced.

Main Responsibilities


  • Underwriting Strategy: Contribute to the development and implementation of underwriting strategies, aligning them with the company’s overall business goals.
  • Risk Management: Identify and assess emerging risks and propose strategies to effectively mitigate those risks.
  • Support strategic operational initiatives to ensure timely delivery of underwriting projects.


  • Ensure accurate membership set up, benefits set up, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
  • Manage membership details and ensure timely scheme maintenance i.e., timely communication to intermediaries/clients/Relationship managers, issuance of policy documents and contracts, timely dispatch of premium debits/credits, scheme reconciliations, reporting and ensure all agreed TATs are met.

 Corporate Governance

  • Ensure compliance with underwriting guidelines, company policies, and regulatory requirements, maintaining high standards of ethical and legal conduct.
  • Establish and maintain risk control measures to monitor and manage risks associated with insurance policies effectively.

 Leadership & Culture

  • Provide guidance, mentorship, and technical expertise to junior underwriters, fostering a collaborative and supportive work environment.
  • Build and maintain positive relationships with brokers, clients, and other internal and external stakeholders, providing exceptional customer service.

 Key Competencies

  • Strong leadership, team management and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Deep understanding of underwriting principles and practices.
  • Analytical and problem-solving abilities.
  • Ability to collaborate effectively with internal and external stakeholders.
  • Adaptability and flexibility to handle changing priorities and work in a fast-paced environment.


  • Bachelor’s degree in insurance, risk management, business administration, finance, or a related field.
  • Additional certifications or training in underwriting or insurance operations are advantageous.
  • Experience in client support or customer service roles within the insurance industry.
  • Familiarity with insurance products, coverages, and rating methodologies.

 Relevant Experience

Minimum 5 years’ experience in Health Insurance Underwriting.

How To Apply

If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 20th May 2024 Only shortlisted candidates will be contacted.