Job Title: Receptionist
Hiring Organization: Avenue
Healthcare
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Healthcare
Job Type: Full
Time
Salary: KES
Date Posted: 04/15/2024
Job
Objective/ Purpose:
Manage
the reception professionally at all times and ensure that all visitors,
patients and clients are accorded timely, professional and compassionate
service.
Key Responsibilities:
- Welcoming
and assisting patients with Registration, completing necessary forms and
documentation, as well as ensuring that all information acquired is
accurate and current.
- Processing
admissions and clearing the patient on discharge.
- Communicating
with insurance companies for pre authorization, and to verify coverage for
services provided by the hospital.
- Ensuring
that all the procedures / systems laid down for vetting and ensuring that
all clients seeking treatment are followed for the various categories of
clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
- Ensure
that all incoming telephone calls are directed or transferred to the
respective departments/ offices
- Ensure
client satisfaction through quality of service, communication, feedback,
escalation and caring attitude, and demonstrate follow-up.
- Ensure
that Avenue Healthcare corporate governance policies are adhered to,
including preventing, detecting, and reporting any fraud or criminal
activities, and Implementing audit recommendations.
- Ensure
adequate knowledge of, and compliance to all Avenue Healthcare policies,
procedures, and systems, especially policies pertaining to the provision
of medical services and finance.
- Maintain
patient privacy and confidentiality at all times.
- Any
other duty as assigned by the supervisor.
Person
Specification
- Diploma
in Front Office/Business Administration/ Health Records, or its
equivalent.
- 2+
years’ experience in a similar role, preferably in a Hospital set-up
- Customer
focus and results oriented
- Strong
interpersonal skills, team playing abilities, and communication skills.
- Highly
responsive, ethical and responsible