Job Title: Customer Service Operations Associate
Hiring Organization: Senga
Technologies
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Logistics
Software and Services
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 04/02/2024
We are a
young, agile company going after a large opportunity and we aim to be the best
technology-enabled logistics company in Africa. We are trying and testing new
things which means that our environment is ambitious and unpredictable. A
dynamic nature is required of each team member. We expect each Senga member to
be a key contributor to the company and to persistently aim for excellence.
Your key role in operations
- Build
and maintain relationships with customers and transporters in order to
achieve high customer service and proper transporter management
- Address
general customer requests and operations issues
- Manage
customer transactions including trips and after-sale service
- Communicate
effectively and efficiently with customers and team members
- Maintaining
exemplary operational records
Your
qualifications
- University
degree level education with up to 2 years’ work experience (start-up
experience a plus but not required).
- We
don’t focus on your field of study – just your dedication, integrity,
dynamic nature, and ambition.
- High
degree of professionalism and attention to detail, excellent verbal and
written communication skills with good mathematical, coordination and
logistics handling skills.
- Good
administrative and organisation skills with strong forward planning skills
are also required.
- Strong
preference for candidates who have worked in service and hospitality
industries.
Physical
demands & work environment
- Ability
to withstand pressure and to effectively manage multiple tasks
simultaneously. Flexibility to work evenings, weekends and public
holidays. Intermittent travel is required.
