Job Purpose
This
position is responsible for the management of the directorate’s registry to
ensure efficient documentation and processing of all complaints received by
KNCHR.
Operational responsibilities
- Assists in screening and processing of
human rights complaints reported by petitioners.
- Assists in the management of
directorate’s complaints database under the Complaints Management System
(CMS) towards protection of information and ensuring confidentiality.
- Officer in Charge of the directorate’s
registry and manages the registry both electronically and physically.
- Retrieves complaints data when required
within the Commission to inform KNCHR’s interventions on various issues
pertaining to the protection and promotion of human rights
- Prepares the directorate’s registry
reports on complaints received and the remedial actions taken as per the
mandate of the commission
- Receipt, processing, and handling of all
correspondence (mail, email, SMS, all social media platforms).
Skills, Experience and Minimum Qualifications
- Diploma in information management or
records management or equivalent from a recognized institution.
- 1-year relevant experience in a similar
position.
- Good organizational, writing,
interpersonal and Communication skills
- Analytical skills for complaints
handling/processing
- Ability to work in stressful and
demanding environments
- Problem solving skills
- Computer literacy
- Team player
- Meet the requirements of Chapter Six of
the Constitution of Kenya
How To Apply
KNCHR
is an equal opportunity employer which offers a competitive remuneration
commensurate to qualifications and experience. All qualified candidates
including Persons with Disabilities are encouraged to apply.
Please note that it is a criminal offence to provide false information and
documents in the application.
Only
shortlisted candidates will be contacted.
If you possess the above qualifications, please apply online through the KNCHR
recruitment portal by Friday 25th April 2024.
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