Senior IT Specialist Job in Kenya

Job Title: Senior IT Specialist

Hiring Organization: Henry M. Jackson Foundation
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full Time
Salary: KES Competitive
Date Posted: 03/12/2024

The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic and government clients by administering, managing, and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike. Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF’s support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.
This position will be in support of HJFMRI Global activities and based out of Nairobi, Kenya.

HJFMRI is seeking a Senior IT Specialist to provide support to employees or internal customers in resolving moderately complex or escalated technology issues. Ensures the proper day-to-day operation of internal technology applications and equipment. Installs, diagnoses and repairs computer hardware, software and peripheral equipment; conducts preventative maintenance on hardware and software on a scheduled basis; analyzes and corrects problems with assigned systems and associated components; troubleshoots and repairs computers, monitors, printers and scanners, data projectors, and other related peripheral equipment; provides end user training and support of existing and future applications modules which includes mobile devices assigned to HJFMRI employees.


  • Provide Tier 2 IT support to HJF employees globally.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Manage desktop support tickets ensuring support SLAs are met.
  • Administer core Microsoft Active Directory, DHCP, DNS, Print and File shares.
  • Support Macs and Windows PCs in an enterprise environment
  • Work with technology vendors to facilitate equipment repair or troubleshooting.
  • May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Required Knowledge, Skills and Abilities

  • Minimum 5 years of increasingly responsible experience working as a computer support technician supporting multiple sites with a variety of computer equipment, operating systems, and applications software in a multi-vendor environment.
  • Experience supporting MacOS and Windows 7, 8.x, 10 in an enterprise environment
  • Experience using Google Apps (Google Mail, Google Drive, Google Calendar, etc.)

Education and Experience

  • Minimum Bachelor’s degree in information technology or computer Science
  • Microsoft Office 365 Administration experience
  • CompTIA Security+ preferred

Click Here To Apply