Receptionist Job in Kenya

Ref: 18/3/24


Our client is a modern, luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.

Key Qualifications

A Degree/Diploma in Business Management

Must have at least 3 years’ customer service experience in a busy environment

Excellent Communication skills

Innovative and solutions-oriented

Honest and with strong integrity

Duties and Responsibilities

Receiving and signing in guests, and providing them with the required information on products and services.

Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.

Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.

Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.

Make and receive all telephone calls and provide callers with necessary information and assistance.

Upsell hotel amenities and services to guests.

Monitor and control of stationaries, supplies, and other consumables in the section.

Support Library operations as and when required.

Function as a center of information for guests and staff.

Update the notice boards and the marketing screens.

Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.

Make purchasing and store requisitions for the department.

Ensure the front desk is always clean and tidy.

How To Apply

Interested candidates can send their CVs to