Summary
Responsible for the management of the day-to-day laundry
operations for the hotel ensuring all laundry services within the property meet
the highest possible standards. They organize and control the laundry
department and maintains all relevant records. They oversee the team members
and ensure that the facility is running smoothly. They will be responsible for
ordering supplies and maintaining equipment. They are responsible for the
proper handling of guest and inhouse laundry and establishes standards and procedures
to ascertain quality of work performed. They must be driven self-starters who
are eager and passionate about customer service. He/she will be the face of the
outlet and thus, must be willing to take ownership and responsibilities
associated with the role.
Key Responsibilities
- Developing and putting into
operation the current system and technical advancement in the field of
laundry operations.
- Ensuring the washing of linen,
guest laundry and uniforms’ is done as per the standard expected.
- Maintains accurate records of
linen and uniforms sent to and returned from laundry.
- Inventory issue and control use
of linen, uniforms, shoes, accessories, and other housekeeping supplies.
- Maintains uniform and supplies
par.
- Training new team members on
proper techniques for various laundry sections, washing, drying, pressing,
flat work ironer etc.
- Evaluating the quality of work
performed by team members and providing feedback where necessary.
- Coordinating with the engineering
department about their routine maintenance of the laundry equipment.
- Follows the policy and procedure
for the disposal of discards, uniforms, linen and/or terry products.
- Preparing and implementing the
annual and monthly laundry budget.
- Managing all the laundry
department related expenses.
- Preparing and interpreting
laundry related statements and reports as required.
- Submits all monthly laundry
reports in a timely manner.
- Implements all necessary controls
to safeguard provided assets and working tools at all times.
- Supports team needs in other
departments / divisions based on the hotel priorities and anticipated
business levels.
- Any other duties as assigned from
time to time.
Qualifications
- University degree or a Hotel
Management Diploma with an emphasis on Laundry Operations from a
recognized institution
- At least 3 years’ experience
working in a reputable hospitality organization in a similar role
- Proven track record in a similar
role
- Strong analytical, interpersonal
and problem-solving skills
- Leadership skills to guide and
mentor other team members
- Ability to deal efficiently with
complaints exhibiting a solid customer service approach
- The ability to remain positive
and focused in a fast-paced environment
How To Apply