Job Title: Junior HR Operations Manager
Hiring Organization: M-KOPA
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Energy
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/18/2024
At M-KOPA, We Finance Progress:
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Our people reflect this mission; we pride ourselves in empowering
our people to own their own careers, encouraging growth through our learning
and development programs, coaching partnerships, and on-the-job training. As a
collective, we value diversity, knowing every journey brings its own reward,
and support each employee as they travel theirs. This includes our
family-friendly policies, commitment to employee mental and physical
well-being, and flexible working practices. Our aim is for every employee to be
able to shape their own career, whilst helping shape the future of M-KOPA as we
grow together.
Job
Purpose:
As the Junior Manager – HR Operations, you will oversee the
day-to-day management of HR contracts and documents, while also providing
leadership and guidance to the HR Operations team.
Your focus will be on enhancing transactional efficiency, ensuring
data accuracy, and supporting the team in delivering high-quality service to
our employees in all our markets (KE, UG, GH,NG).
You will work closely with the Senior Manager – Shared Services to
drive impactful initiatives that enhance transactional efficiency in HR
operations while at the same time coach and mentor the junior team.
What you
will do:
Supervise
the HR Operations team, providing clear direction, coaching, and performance
feedback to drive individual and team success.
Responsible
for overseeing and handling day-to-day processes such as system updates, letter
generation, and contract renewals, while also assisting in the management of
cyclical events such as compensation adjustments for all our markets.
Implement
strategies to foster a culture of ownership and accountability within the team,
including defining roles, setting performance metrics, and implementing
improvement initiatives.
Drive
continuous improvement in HR operations by optimizing processes, leveraging
automation tools, and conducting regular audits to ensure efficiency and
compliance.
Serve as
the primary point of contact for data queries and issues, liaising with
internal stakeholders to resolve issues and improve data integrity.
Manage
contracts and documents related to HR operations, including vendor contracts,
employee agreements, and compliance documents, ensuring accuracy and
completeness.
Collaborate
with HR Centers of Excellence and Business Partners to align operational
processes with strategic goals and evolving business needs.
Oversee
payroll operations, including coordinating with internal and external
stakeholders to ensure timely and accurate payroll processing.
Stay
abreast of industry best practices and regulatory changes, recommending updates
to policies and procedures as needed to support organizational growth and
compliance.
You
Might be A Good Fit if:
Bachelor’s
degree in Human Resources, Business Administration, or a related field.
3-5 years
of experience in HR operations, with a focus on contract and document
management.
Strong
leadership and team management skills, with a track record of driving
performance and development.
Experience
with HRIS and payroll systems, with a proficiency in data analysis and
reporting.
Excellent
communication and interpersonal skills, with the ability to collaborate
effectively across departments and levels of the organization.
Knowledge
of employment laws and regulations, with a commitment to maintaining compliance
and upholding ethical standards.
Proven
ability to thrive in a fast-paced, dynamic environment, with a focus on
continuous improvement and innovation.
