Key Responsibilities:
IT Infrastructure and Capacity Planning
- Recommends the direction for LAN/WAN, internet,
wireless, and remote access services.
- Works with client teams to gather requirements.
Analyses and documents requirements.
- Determines requirements impact on existing
architecture, work processes and systems.
- Determines infrastructure systems specifications,
input/output processes and working parameters for hardware/software compatibility.
- Adheres to policies, processes and standards.
Deployment and Management of IT Infrastructure
- Deploys and reviews new, modified or enhanced system
hardware and software components or services.
- Installs, configures and maintains system hardware
and software components.
- Maintains local internet, remote access, VPNs, and
connectivity protocols.
- Implements and manages security infrastructure
(including firewalls) on both enterprise networks and user end points to
guarantee secure work environments.
- Assesses service performance risks and assists
development of contingency plans.
- Researches, analyzes and implements software or
hardware changes to rectify any issues.
Cybersecurity Management
- Monitors the legal and regulatory environment for
developments.
- Recommends required changes to IT policies and
procedures.
- Consults with other business and technical staff on
potential business impacts of proposed changes to the security
environment.
- Works closely with IT and development teams to
design secure infrastructure solutions and applications, facilitating the
implementation of protective and mitigating controls.
- Manages the implementation of the cybersecurity
programs aimed at identification, management and remediation of threats to
improve the cybersecurity posture.
- Assesses potential items of risk and opportunities
of vulnerability in the network and on information technology
infrastructure and applications.
- Reviews risk assessments, analyzes the effectiveness
of IT control activities, and reports on them with actionable
recommendations
Telecom Systems Management:
- Configures and maintains routers, switches and hubs
for the enterprises network
- Design, implement and manage voice network
configurations (including IP telephony and VoIP)
- Deploys and reviews new telecommunications
components and services to ensure they meet client expectations
- Analyzes and resolves issues related to facilities
bandwidth requirements, capacity planning, and analyzes system
interdependencies
- May develop and implement strategies to identify
future client and technology bandwidth and capacity needs
- Leads site specific disaster recovery plans.
- Implements security procedures.
FCAPS Management (Fault, Configuration,
Accounting Performance, and Security):
- Monitors network/ telecommunications activity and
logs problems.
- Reviews facilities bandwidth requirements and system
interdependencies.
- Adjusts bandwidth on routine basis and provides
input to capacity planning activities.
- Assesses network performance to ensure that it meets
the present and future needs of the business.
Customer Support:
- Provides support for connectivity or related
network/ communication issues for the user community.
- Provides documentation, training, and guidance for
IT clients.
- Provides responsive support for problems found
during normal working hours as well as outside normal working hours.
Vendor Management:
- Works with vendors to resolve network/telecom
problems.
- Monitors services provided by vendors to ensure
service levels meet requirements.
- Evaluates vendor solutions to ensure compliance with
requirements and cost-effectiveness.
- Notifies management when contract requirements are
not being met.
Research/Evaluation:
- Conducts technical research on
network/telecommunications upgrades and components to determine
feasibility, cost, time required, and compatibility with current system.
- Develops and maintains metrics around the system and
institutes a process for continuous improvement.
Qualifications
- Bachelor’s Degree in Computer Science, Information
Technology, Electrical and Electronic Engineer or other related
specialized training, or equivalent work experience.
- Technical certification in one or more IT
disciplines or technology. E.g. Microsoft Certified Systems Engineer.
Cisco Certifications (CISSP and CCDP), ITIL, ISO/IEC 27000, NIST
Information Security Standards.
- PCI-DSS compliance
- Minimum 6 years’ experience in a similar role with
advanced network, cloud and/or systems related vendor certifications.
- At least 3 years’ work experience in design and
operation of enterprise IT networks
- Possesses advanced knowledge of enterprise systems
and cloud expertise – Azure, Amazon Web Services, MS Servers, Active
Directory, DNS, DHCP, O365 and enterprise security applications coupled
with a high ability to quickly learn new technologies.
- In-depth working experience with performance and
status monitoring systems and protocols – SNMP, WMI, NetFlow.
- Comprehensive understanding of networking
technologies and related infrastructure.
- Exceptional analytic and troubleshooting skills for
solving problems.
- Understands how emerging technologies and service
providers can be utilized to improve existing systems and/or increase
operational efficiency.
- Experience designing and implementing security
solutions.
How To Apply