Job Responsibilities
Conducting electrical safety checks on
computer equipment.
Escalates support tickets and open
issues to the appropriate team member(s) to provide the swiftest of resolutions
Installing and configuring computer
hardware operating systems and applications;
Maintenance of the ICT assets register
Monitoring and maintaining computer
systems and networks;
Office automation support and
identification of requirements and ensuring customer satisfaction
Provide Technical support for the
development and maintenance of ICT hardware and software infrastructure across
various levels and campuses.
Providing support, including
procedural documentation and relevant reports; supporting the roll-out of new
applications;
Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance
Provision of staff ICT training,
directly or through third parties, including development of an ICT training
plan.
Resolves support tickets and issues
Responding within agreed time limits
to call-outs;
Setting up new users’ accounts and
profiles and dealing with password issues;
Talking staff/clients through a series
of actions, either face to face or over the telephone to help set up systems or
resolve issues;
Testing and evaluating new technology;
Troubleshooting and fixing system
problems and service requests, and providing high-level technical support for
unresolved service desk issues
Troubleshooting system and network
problems and diagnosing and solving hardware/software faults; replacing parts
as required;
User and client support
Minimum Requirements
BSc Degree in Computer Science/IT or
equivalent from a recognzied institution;
Must be CCNA certified or equivalent
certification;
At least (3) years working experience
in a busy and large enviornment;
Sharp troubleshooting skills of
networks, computer, printers and software related issues;
Good documentation skills of all
issues reported at the ICT Helpdesk.
How To Apply