Job Title: ICT Officer
Hiring Organization: Tatu
City
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Manufacturing
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/26/2024
Key functions include:
- Technical
Support: Provide first-level technical support to end-users, addressing
hardware and software issues promptly and effectively. Troubleshoot
problems and escalate issues when necessary.
- Hardware
and Software Maintenance: Maintain and upgrade computer systems, servers,
and peripherals. Install and configure software applications and updates
as needed.
- User
Training: Conduct training sessions for staff on the use of ICT systems,
software applications, and best practices. Create user guides and
documentation to facilitate self-help.
- Network
Assistance: Assist in the configuration and maintenance of network
devices, including cameras, routers, switches, and firewalls. Troubleshoot
network connectivity issues and collaborate with the ICT team to optimize
network performance.
- ICT
Project Support: Assist in the planning and implementation of ICT
projects. Collaborate with senior ICT staff to ensure successful project
execution and adherence to timelines.
- Security
Measures: Implement and enforce security measures to protect ICT systems
and data. Monitor for security breaches and participate in the development
of security policies.
- Inventory
Management: Maintain an inventory of ICT equipment, software licenses, and
other technology assets. Keep records of equipment procurement,
deployment, and disposal.
- Documentation:
Create and update documentation for ICT systems, procedures, and
configurations. Ensure that documentation is accurate and accessible to
relevant stakeholders.
- Collaboration:
Work closely with other departments to understand their ICT needs and
provide timely technical support. Collaborate with the ICT team to address
broader organizational technology requirements.
- Stay
Informed: Stay informed about industry trends, emerging technologies, and
best practices in ICT. Propose recommendations for continuous improvement.
- Support
end users on day-to-day ICT support-related issues (System access, Network
access, Video conferencing, etc).
Requirements
- Bachelor’s
degree in Computer Science, Information Technology, or a related field.
Relevant certifications (such as CompTIA A+, and Microsoft Certified
Desktop Support Technician) are a plus.
- Familiarity
with computer hardware, software applications, and basic network concepts.
- Strong
problem-solving skills and the ability to troubleshoot technical issues
independently.
- Good
communication skills to interact with end-users and team members.
- Ability
to prioritize and manage multiple tasks in a dynamic work environment.
- Basic
knowledge of cybersecurity principles and best practices.
- Willingness
to learn and adapt to new technologies and processes.
- Knowledge
of software development methodologies and best practices.
- Excellent
problem-solving skills and the ability to troubleshoot complex technical
issues.
- Strong
communication skills to interact with both technical and non-technical
stakeholders.
How To
Apply
Please
submit your updated resume to ICTOfficer@tatucity.com
and clearly indicate ‘ICT Officer’ in the subject line by 30 March 2024.