Job Title: GBV Caseworker
Hiring Organization: International
Rescue Committee
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Non
Profit Organisation
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/18/2024
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The GBV Case worker will support the implementation of all psychosocial activities and will be responsible for the provision of quality case management including direct counseling to GBV survivors. Together with the WPE Response Officer and other WPE Manager will support in training and supervising GBV Community Case Workers to respond to cases of GBV in the camp and ensure effective case management. This includes providing ongoing training and mentorship for community workers and applying monitoring and evaluation systems to ensure high quality services.
Key
Responsibilities
Case Management
Provide
professional and confidential services to survivors of GBV, grounded in the
IRC’s comprehensive, survivor-centered case management approach.
Document
client information through accurate filling of intake forms and ensure
confidential and safe storage.
Support
the maintenance of case management system by maintaining client
confidentiality.
Ensure
the GBVIMS is accurately updated on a regular basis.
Ethically
and confidentially collect and store GBV data. Participate in interpretation of
the analyzed data on trends and work with the GBV Manager and Psychosocial
Officer to disseminate information to all relevant partners.
Participate
in the development of case management monitoring systems and help to make sure
that GBV community workers use these systems correctly and consistently.
Participate
in preparation of all relevant reports regarding the psychosocial activities.
Training,
Mentorship, and Couching
Provide/facilitate
GBV trainings for all relevant community actors, including psychosocial First
Aid Volunteers, Community Health Volunteers, women groups, other informal and
formal community structures, and any other identified groups on GBV topics, including
but not limited to: GBV basic concepts &referral pathways, guiding
principles, sexual exploitation, and abuse.
Provide
leadership and guidance regarding psychosocial activities to all community
workers to ensure all programme activities meet the best standards.
Monitor
and supervise case management, including capacity building through training and
on-the-job training of community workers. Training topics should include active
listening and effective communication, action, and safety planning, GBV guiding
principles, GBV basic concepts, and other related topics.
Support
fellow Case workers and local partners in all response related aspects,
including training, sub-agreements, implementation, reporting, mentoring,
supervision, monitoring, and evaluation throughout implementation process.
Support
adherence to GBV referral protocols and guiding principles for working with
survivors.
Assess
gaps in GBV prevention and response services, make recommendations/suggestions
for improvements to the supervisor and develop, in consultation with the team
and Manager, strategies to address the gaps.
Coordination
and Networking
Strengthen
and maintain networks through other service providers and camp management to
ensure that survivors receive detailed support from the community and to
encourage greater communication, teamwork, and coordination among partners
(protection, health, legal, and psychosocial sectors).
Advice
the GBV Outreach Officer on programming areas that require targeted
interventions and campaigns based on trend analysis.
Strengthen
and maintain networks with community leaders, women leaders, service providers
and camp management to ensure that survivors receive conscientious support from
the community and to encourage greater communication, collaboration, and
coordination among partners (protection, health, legal, and psychosocial
sectors)
Work in
collaboration with GBV outreach officer to ensure ongoing needs of women and
girls are being met through prevention-related activities.
Supervise
monthly community outreach plan with community workers, based on case trends
and ongoing needs of women and girls.
Monitoring
& Reporting
Prepare
and submit weekly & monthly reports as required and incorporate
supervisors’ feedback in a timely manner, including information related to
survivor non-identifying data, treatment provided, follow-up visits, drugs
availability, referrals to other service providers and awareness activities
conducted etc.
Participate
in the development of procurement and spending plans and work plans to ensure
the successful implementation of programs.
Ensure
supplies/resources are requested on a timely manner for timely implementation
of program activities including handle/prepare contingency program stock
supplies where vital.
Supervise
and track utilization of program supplies and resources to ensure efficient use
of available resources.
Ensure
tracking of key program indicators and progress through utilization of the
M&E data collection and indicator tracking tools.
Partnership
development
Participate
in review meetings and psychosocial capacity assessment of the local partners.
Share
technical expertise on case management with local partner.
Organize
and conduct trainings for partners on relevant organizational development areas
and support peer learning between IRC and the local partner.
Development
and revision of referral networks between partners implementing GBV and
implementation of referral pathways.
Ensure
the local partner is invited to the case conferences and other interagency
coordination meeting at camp the level.
Assist
the Psychosocial officer on technical review of partner’s reports on
psychosocial component.
Assist
both GBV manager and psychosocial officer in planning and organizing for review
workshops with partners on the partnership as per the IRC partnership approach
and principles.
Support
trainings for partners on relevant organizational development areas peer
learning between IRC and the local partners.
Others
Fulfill
any other duties and responsibilities as assigned.
Respect
the code of conduct and policies of the IRC and the standards of the GBV team.
Uphold
the IRC Way (integrity, accountability, and service) at the respective areas of
work.
Key
Result Areas
The GBV/ WPE Kenya programme goal is to enhance survivor’s
utilization of quality services responsive to their needs and strengthen
community-based structures and solutions to better protect women and girls,
promote their empowerment to access opportunities, services, and support. The
GBV case worker will be responsible for psychosocial activities towards
achieving the following program objectives.
To
improve survivors’ access to timely, comprehensive, and quality case
management.
Strengthened
engagement with communities to act in the best interests of women and girls.
Invest in
social and economic opportunities for women and girls to promote their
wellbeing.
Leverage
partnerships and experience to advocate for priorities of women and girls.
Minimum
Qualifications:
Diploma
in counseling psychology, Social Science or related degree is preferred.
Minimum 3
years of direct psychosocial/counseling and case management experience;
experience working with survivors of violence preferred including child
survivors preferred and an added advantage but not a must.
MUST have
in-depth knowledge on GBV and in emergency settings.
Experience
working directly with refugees who are survivors of GBV and can demonstrate
understanding of a survivor-centered approach.
MUST have
experience with operationalizing GBV principles, knowledge of international
humanitarian standards for GBV prevention and response.
Must have
experience working with GBVIMS (Gender Based Violence Information Management
System)
Must be
willing to work in a hardship zone /environment.
Required
Qualification & Competencies
Understanding
of computer applications, including MS Word and Excel.
Fluency
in English, including writing clear and concise reports.
Counseling
and experience/ working with women and girls in the direct provision of
counseling and psychosocial support to survivors with a reputable organization
or local women organizations/groups, including experience counseling survivors
of abuse or violence.
Excellent
listening and observation skills, including ability to create trust, support,
respect and interact with survivors of all ages, background, and diversity.
Good
facilitation skills and experience required.
Clear
understanding, including positive attitudes on gender inequality, and issues
surrounding violence against women and girls STRONGLY preferred.
Ability
to maintain confidentiality and respect for clients at all times is required.
Ability
to lead, train, supervises, facilitates, and motivates other GBV staff and
local collaborators in their respective tasks in a professional, respectful,
and supportive manner.
Positive
and professional attitude, able to organize, maintain composure and prioritize
work, work overtime when vital and be able to coordinate multiple tasks and
maintain attention to detail. Ability to work as a member of a team crucial.
Ability
to fluently communicate in English and Somali (must).
Ability
to write quality and timely reports in English.
Basic
knowledge of digital literacy is helpful (word, outlook, excel, email etc.
Due to
the sensitivity of the cases being handled, women candidates are preferred.